Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Overview

Howden is seeking a Business Analyst to play a key role in supporting change and project delivery across the business, with a particular focus on the Acturis broking platform. This role combines business process analysis, technical configuration, document management, and user support. The successful candidate will work closely with stakeholders to deliver solutions that drive efficiency, compliance, and business value.

Job Scope

• Analyse and evaluate business requests, identifying opportunities for improvement and increased efficiency.
• Liaise with stakeholders to gather requirements and create Business Requirement Documents.
• Translate business requirements into functional specifications.
• Manage small change and support requests.
• Configure and maintain the Acturis broking platform, including document templates and system enhancements.
• Develop and modify Acturis document templates to align with business needs and regulatory requirements.
• Build Acturis reports to support business needs.
• Build task workflows within Acturis to support business needs.
• Provide user support and guidance on system functionality.
• Collaborate with project managers and technical teams to prioritise and deliver change initiatives.
• Lead and participate in User Acceptance Testing (UAT) and functional testing, including the creation of test scripts and scenarios.
• Prepare and maintain comprehensive documentation, including process guides, user manuals, and knowledge articles.
• Ensure compliance with FCA, GDPR, anti-money laundering, Bribery Act 2010, and other relevant regulations.

Knowledge & Skills

• Strong knowledge of the Acturis broking system.
• Experience in Acturis configuration, including document templates and reporting.
• Proven experience in business analysis, requirements gathering, and process improvement within a regulated environment.
• Strong communication skills, with the ability to translate technical requirements for business users.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Proficiency in Microsoft Office products, especially Excel and Word.
• Familiarity with Howden’s operational landscape and the broader insurance sector.
• Demonstrable knowledge of insurance industry challenges and system-driven solutions.
• Ability to prioritise workload and meet deadlines while adhering to SLA requirements.

Experience & Professional Qualifications

• Bachelor’s degree in Business, IT, or equivalent professional experience.
• 2+ years of customer facing experience in commercial or personal lines insurance.
• 3+ years within a Business Analyst role (desirable).
• 3+ years of experience supporting the Acturis broking application (desirable).
• Qualifications in business analysis (desirable).

Regulatory Compliance

• Ensure adherence to the principles set by the FCA, Howden regulations, GDPR, anti-money laundering laws, the Bribery Act 2010, and applicable sanctions.
• Uphold Howden’s service standards and procedures, always acting in the best interests of clients.

Additional Information

• A valid, clean driving license and willingness to travel occasionally as required.
• Flexible working hours, subject to business needs.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.