Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Employee Benefits & Wellbeing are leading benefit advisers in the UK. Our expert team work with clients of all sizes to provide dedicated employee benefits & wellbeing consultancy. We’ve won many industry awards for our work and are widely recognised for our innovative and creative approach to benefit design.

Job purpose summary

Working as a Consultant in the International expatriate benefits team you will work closely with the wider team and together with the Divisional Director of International and International Head of Operations ensure processes, procedures and culture are aligned and adopted within the wider HEBW and Howden business. 

You will manage a portfolio of individual clients by providing appropriate advice based on their requirements throughout the policy and renewal lifecycle. In addition, you will look to convert new business opportunities received from other areas of the business and International team, working with the client to source suitable cover for their needs. You will demonstrate excellent organisational skills and maintain client records in a timely and accurate manner in accordance with the processes and procedures of the business.  You will assist the business to obtain all required and relevant management information and work within the Company’s established business protocols and the confines of the relevant regulatory environment.

You will use your knowledge and experience to provide excellent customer service, continuous process improvement and effective management of your workload, whilst servicing a portfolio of individual clients and maximising new business opportunities.

Key responsibilities & accountabilities

• Managing client renewals ensuring appropriate recommendations and market reviews as necessary.
• Negotiate with insurers to ensure best client outcomes.
• Complete all supporting documentation in a compliant, timely and accurate manner.
• Ensure outstanding items, payments and mandates are followed up regularly by maintaining an effective diary tracking system.
• Maintain accurate and relevant data from conversations and correspondence on relevant systems.
• Promote effective working relationships with staff throughout the business.
• Maintain an understanding and appreciation of our Conduct Risk responsibilities.
• Maintain an effective and thorough understanding of the International PMI market and all related products and services.
• Work within all compliance and governance regulatory frameworks.
• Comply with all Company systems and procedures.
• Maintain excellent client relationships demonstrated through retention of clients.
• Grow your portfolio through maximising new business opportunities.
• Support in the relationship development of insurer partners.

Due to the changing nature of the business, the jobholder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Skills, abilities & personal qualities

• Interpersonal skills – Highly effective
• Communication skills - Highly effective
• Personal - Works on own and as part of a team
• Creativity - Construct effective customer solutions within the appropriate risk management framework and needs of the client
• Service - Deliver service in line with clients’ expectations, evidenced through client retention rates and client feedback in line with our Brand Values
• Self-development - Willing to embrace “continual learning”
• Organisation & Time management - Highly effective. Requiring little management overview
• IT Skills - Basic to Intermediate Word and Excel skills
• Motivated - – with a strong desire to learn in more detail of the Group Risk industry
• Minimum of 1 year experience working in consumer International healthcare markets
• Minimum of 2 years’ experience of working for a broker
• Demonstrate a wider knowledge of the Employee Benefits market

Training, education & qualification

• IF7 required or studying towards this

Hybrid - 3 days per week office based

Preferred London, Bristol, Redhill, Birmingham

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.