FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

EXPERIENCE

One year of customer service, patient transportation or nursing aid experience preferred

LICENSES AND CERTIFICATIONS
Required

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates working knowledge of stretchers, wheelchairs, mobility of IV pump or IVs and beds as they relate to safety measures
Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patients

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Communicates to both Nursing, Imaging and other departments as to any delays. Participates as a team player with nursing, ancillary staff and coworkers for moving the patient to tests, treatments and procedures. Documents assignments completely per department protocol.
Interacts positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance.
Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling.
Maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.
Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.
Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly.
Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate, ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.
Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair.
Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Offers innovative solutions through participation in performance improvement hospital projects and activities. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education, completing and updating My Development plan on an on-going basis

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

TRAVEL

Travel specifications may vary by department**

About Houston Methodist

What you'll do