FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Two years of previous experience in a customer service role or Healthcare, Supply Chain or Materials Management

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
Knowledge of PPE and process requirements for Sterile Supply helpful
Demonstrates critical thinking skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Facilitates open, professional, communication to achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional. Functions as a mentor for effective communication skills, assisting in team members’ development of such skills.
Serves as a lead resource, as appropriate, for off hours and weekends. Assists with training of personnel and role-models teamwork by responding positively to request for assistance.
Promotes a positive work environment and contributes to a team-focused work unit that actively helps one another achieve department goals.
Provides contributions towards improvement of department scores for turnover, retention, and employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Responds to supply and equipment needs by taking action on adjusting inventory levels, or PAR concerns, including updates, additions or subtractions. Efficiently delivers and stocks supplies and equipment needed on assigned units, or departments and communicating actions to internal customers.
Receives, picks, stages and delivers supplies and equipment, including rental equipment, according to schedule and within established guidelines, while ensuring the transactions occurring physically mirror the transactions occurring within the appropriate inventory management system.
Responds to and oversees supply and equipment requests, both urgent and routine, within established guidelines of the department.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Reviews, maintains and executes changes for supply and equipment inventory levels to ensure inventory is managed and replenished appropriately to prevent stock-outs or over-stock situations.
Using documentation such as delivery manifest, pick ticket or packing slip, inspects and audits supply and equipment deliveries based on department standards and procedures (i.e. quantity, unit of measure, correct label, physical condition, product expiration).
Assists with capture of non-conforming products by rounding and inspecting supplies and equipment when defects or recalls are identified and routinely for identification and removal of expired product. Ensures clinical supply and equipment areas are clean and organized.
Responsible for basic trouble-shooting of concerns in the inventory management systems, including but not limited to PAR Excellence Scale Errors or locating deliveries based on workflow through the systems.

FINANCE ESSENTIAL FUNCTIONS

Responsible for input of all Supply Chain transactions (inventory, receipt, etc.) and ensures transactions are completed accurately within the appropriate tracking systems and within the established guidelines of the department.
Uses resources efficiently; does not waste supplies. Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Self-motivated to independently manage time effectively and prioritize department daily tasks, minimizing incidental overtime.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Generates and communicates new ideas and suggestions that improve quality of department services.
Participates in special projects and department initiatives and seeks opportunities to expand learning with a focus on continual development. Completes and updates the individual development plan (IDP) on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

TRAVEL

Travel specifications may vary by department**

About Houston Methodist

What you'll do