Gift Shop Representative
full-time•Houston
About this role
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
EXPERIENCE
SKILLS AND ABILITIES
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
SUPPLEMENTAL REQUIREMENTS
Non-exempt
QUALIFICATIONS
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE
- Two years of retail experience, preferred
SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Has a working knowledge of calculators, copiers, fax machine, computers
- Ability to work with peers in a team situation
- Strong organization skills and detail-oriented nature
- Professional handling of exposure to confidential/sensitive information
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner.
- Receives and greets visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally.
- Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
- Assists in merchandise selection from vendors and catalog sales.
- Wraps gifts. Delivers flowers and gifts when needed.
- Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Displays merchandise in attractive and effective manner.
- Performs light dusting and straightening of merchandise to ensure safety for guests.
- Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision.
- Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/hospital quality and safety scores.
FINANCE ESSENTIAL FUNCTIONS
- Checks in and prices merchandise in a timely manner. Restocks merchandise as needed.
- Operates registers as needed. Close out cash registers.
- Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Offers innovative solutions through participation in performance improvement projects and activities.
- Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
SUPPLEMENTAL REQUIREMENTS
- WORK ATTIRE
- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): Yes
- On Call* No
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No
ON-CALL
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL
Travel specifications may vary by department**
Other facts
Tech stack
Customer Service,Communication,Teamwork,Organization,Detail-Oriented,Confidentiality,Merchandising,Sales,Problem-Solving,Time Management,Cash Handling,Technology Proficiency,Performance Improvement,Self-Development,Engagement,Safety
About Houston Methodist
Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care, emergency care and imaging centers; and outpatient facilities. Houston Methodist employs more than 32,000 people. Come lead with us.
Team size: 10,001+ employees
Website: http://www.houstonmethodist.org
LinkedIn: Visit
Industry: Hospitals and Health Care
What you'll do
- The Gift Shop Representative is responsible for greeting visitors, assisting with merchandise selection, and ensuring a positive shopping experience. They also manage inventory, operate cash registers, and contribute to department goals for patient satisfaction.
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Frequently Asked Questions
What does a Gift Shop Representative do at Houston Methodist?
As a Gift Shop Representative at Houston Methodist, you will: the Gift Shop Representative is responsible for greeting visitors, assisting with merchandise selection, and ensuring a positive shopping experience. They also manage inventory, operate cash registers, and contribute to department goals for patient satisfaction..
Why join Houston Methodist as a Gift Shop Representative?
Houston Methodist is a leading Hospitals and Health Care company.
Is the Gift Shop Representative position at Houston Methodist remote?
The Gift Shop Representative position at Houston Methodist is based in Houston, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Gift Shop Representative position at Houston Methodist?
You can apply for the Gift Shop Representative position at Houston Methodist directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Houston Methodist on their website.