JOB SUMMARY

The Specialist 1 plays a crucial role in supporting and executing various tasks and projects within the department. This position requires a combination of technical skills, attention to detail, and the ability to collaborate effectively with team members. The Specialist 1 will contribute to the successful implementation of initiatives and help ensure the smooth operation of departmental activities.

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first
1. Assist in the execution of specific tasks and projects, ensuring adherence to timelines and quality standards.
2. Collect and analyze data, prepare reports, and present findings to relevant stakeholders.
3. Conduct research and gather information on assigned topics to support decision-making processes.
4. Provide support in developing and implementing processes and procedures to improve efficiency and effectiveness.
5. Collaborate with cross-functional teams to facilitate communication and coordination among team members.
6. Support the preparation and delivery of presentations, training materials, and other communication materials.
7. Maintain accurate and organized documentation, records, and files.
8. Assist in monitoring project progress, identifying potential issues, and proposing solutions.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

9. Stay up to date with industry trends, best practices, and technological advancements relevant to the assigned area.
10. Assist in managing and maintaining relevant software applications, tools, and databases.
11. Contribute to the development and improvement of departmental workflows and standard operating procedures.
12. Provide general administrative support, including scheduling meetings, preparing meeting agendas, and taking minutes.
13. Collaborate with team members to ensure compliance with organizational policies and procedures.
14. Participate in professional development activities to enhance knowledge and skills.
15. Perform other duties and responsibilities as assigned.

EDUCATION

High school diploma or equivalent; Bachelor’s degree preferred.

WORK EXPERIENCE

1-3 years’ experience in a related role or field

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
Excellent communication skills, both verbal and written, with the ability to convey complex information effectively.
Proficiency in using computer applications and software relevant to the job, such as Microsoft Office suite.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Attention to detail and accuracy in work output.
Ability to work both independently and collaboratively as part of a team.
Strong interpersonal skills and the ability to build and maintain positive relationships with stakeholders.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Demonstrated initiative and a proactive approach to problem-solving.
Ability to maintain confidentiality and handle sensitive information with discretion.
Willingness to learn and expand knowledge in the assigned area.
Strong work ethic and commitment to delivering high-quality results.
Ability to thrive in a fast-paced and dynamic environment.

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice, and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS

Information sharing - gives and receives information such as options, technical direction, instructions and reporting results. Interactions are mostly with customers, own supervisor and coworkers in own and other departments.

CUSTOMER RELATIONSHIPS

Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.