Event Services Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Event Services Manager for The Shelby Myrtle Beach, SC.

Step into a career at The Shelby, where excellence isn’t just a goal, it’s our standard. We’ve earned numerous accolades for our service, design, and guest experience and we’re seeking a dynamic Event  Services Manager to elevate our already exceptional event offerings and contribute to our continued success.

Salary: $50,000 annually 

Position Overview

As the Event Services Manager, you will oversee the planning and execution of group blocks, catering events, and on-property guest experiences. This role serves as a  primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization.  This position partners closely with Rooms, Food & Beverage, Operations, and Culinary teams to deliver flawless, bespoke events that reflect the hotel’s brand standards and service culture.

This role is ideal for a polished professional with a strong background in hospitality, and a proven ability to manage groups and high-touch events with precision and grace.

Key Responsibilities

Group & Event Management

• Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication

• Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution

• Serve as the primary on-property contact for group and event clients, greeting and supporting clients throughout their stay or event

• Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation

• Maintain accurate and organized client files, communication logs, and follow-up systems

Catering & Event Planning

• Plan and execute non-wedding catering events from initial planning through on-site execution

• Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail

• Guide clients on menus, beverage selections, wine pairings, décor, entertainment, AV needs, floor plans, and overall event logistics

• Lead site visits and pre-event planning meetings with professionalism and enthusiasm

• Partner with Culinary, Banquets, and Operations teams to ensure events meet contracted minimums, deadlines, and brand expectations

Guest Experience, Sales & Revenue Optimization

• Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups

• Drive revenue performance by ensuring contractual minimums are met or exceeded

• Support the development and execution of on-property guest experiences, activations, and live entertainment aligned with brand standards and budgets

• Curate bespoke, memorable event experiences that exceed guest expectations and strengthen client relationships

• Represent the hotel with integrity, professionalism, and a service-first mindset at all times

What We’re Looking For

• Proven success in hotel or luxury hospitality event planning or operations

• Exceptional organizational, communication, and interpersonal skills

• Ability to manage multiple high-level events simultaneously with strong attention to detail

• Strong sales acumen with a passion for creating unforgettable guest experiences

• Guest-focused mindset with a commitment to “above and beyond” service

• Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred)

• Flexibility to work evenings, weekends, and holidays as business needs require

Preferred Qualifications

• Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles

• Experience in a Forbes Travel Guide–rated property or comparable luxury environment strongly preferred

• Degree or certification in Hospitality Management or a related field is a plus, but not required

 Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible spending account
• Life insurance
• Referral program