About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
Duties and Responsibilities:
Customer Service:
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Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS)
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Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment.
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Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
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Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
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Maintain the highest standards of safety for customers and staff.
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Maintain the highest standards of sanitation in accordance with local regulations and corporate guidelines.
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Develop and execute programs that improve the level of service and product quality.
Leadership and Teamwork:
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Lead by example; maintain highest level of professionalism, integrity, and strong work habits.
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Develop strong teamwork within the crew.
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Assist in hiring, training, and development of all restaurant crew.
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Help develop and execute shipmate incentive programs.
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Maintain good working relationships with other departments (marine, sales, and administration)
Administration:
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Attend all scheduled meetings.
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Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
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Reconcile onboard cash and credit sales with the point-of-sale system.
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Review timekeeping records for each shift to ensure accuracy.
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Create schedule for assigned department ensuring proper staffing within budgeted guidelines.
Other Duties and Responsibilities
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Additional job duties as assigned.
Requirements & Qualifications:
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High school diploma or equivalent required
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Minimum of five (5) years of total restaurant experience in full-service, high-volume environment
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Must have supervisory experience.
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Associate or bachelor’s degree in related field preferred
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Responsible alcohol service requirements—TIPS Certification preferred.
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Responsible for meeting health department sanitation codes & requirements—SERV Safe Certification preferred.
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Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications.
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Ability to establish and maintain effective working relationships.
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Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus.
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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Restaurant Manager will oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, as well as hospitable customer service. They will also lead the restaurant crew, maintain safety and sanitation standards, and manage administrative tasks.
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