About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Receiver will ensure all deliveries are accurately labeled, stocked and accessible for the Food & Beverage Team. The successful candidate will have a passion for organization and a high attention to detail. Successful communication between vendors and the team will be a key aspect to ensuring all guests have an amazing experience.
Duties and Responsibilities:
● Provide amazing hospitality to coworkers and guests as prescribed in our RESPECT Service System.
● Receive all Food and Beverage items, including but not limited to dry goods & sundries, perishable food items, linens, liquor/beer/wine/non-alcoholic beverages, smallwares, glassware; ensuring that the products received match the corresponding invoice and reporting any discrepancies and/or damages.
● Ensure the proper handling and administration of invoices and documents.
● Receive, store, and organize food and supplies using proper food handling techniques including stock rotation for products that are sensitive to date codes and monitoring temperatures of perishable products.
● Ensure best practice of First In First Out when receiving products and preparing deliveries.
● Update inventory records and participate in inventory audits.
● Assist Front of House crew if required.
● Assist Back of House crew if required.
● Assist in cleaning and organizing of hospitality vessel holds and land-based storage areas.
● Assist with food deliveries to all vessels, as needed.
● Be prepared to begin work at scheduled time.
● Maintain uniform and personal grooming in compliance with appearance standards.
● Completes other duties as assigned by the Manager on duty.
Requirements & Qualifications:
● O.S.S.D. or equivalent as recognized by the Ministry of Education.
● Minimum 1 year of customer service experience.
● Previous receiving experience preferred.
● Smart Serve Certificate required.
● Food Handler’s Certificate required.
● Energetic and enthusiastic personality essential.
● Ability to deal with shifting priorities.
● Must have the ability to work independently and as part of a team.
● Must be able to effectively understand and convey written and verbal information to guests and coworkers.
● Must possess a service orientation – actively looking for ways to help others.
● Will work for extended periods of time without sitting.
● Required to lift furniture and other heavy items up and down stairs.
● Will be required to be available for work on all weekends and major holidays.
● Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 60 lbs (27 kgs).
● If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Receiver will ensure all deliveries are accurately labeled, stocked, and accessible for the Food & Beverage Team. This includes receiving and organizing food and supplies while maintaining proper food handling techniques.
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