About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Operations Manager will manage daily operations to include the oversight of labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.
Duties and Responsibilities:
- Ensure safety and security of vessels and facility.
- Establishes effective communications between departments to assist in the coordination of vessel tasking.
- Ensuring that all vessel drills are conducted and logged in accordance with USCG and the companies’ requirements.
- Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marine Operations, Port Captain, and Chief Port Engineer, and schedule inspection dates with the USCG.
- Ensures that all accident reports are completed promptly and accurately.
- Respond to customer interactions and unusual occurrences then document and report to upper management.
- Assist with vessel food and beverage management and inventory.
- Responsible for maintaining the proper scheduling of all marine personnel, ensuring optimal coverage.
- Oversees time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
- Ensures that direct reports are meeting company standards based on their individual job descriptions and areas of responsibility.
- Set and maintain a schedule of captain crew performance evaluations, including regular ride-along observations, one-on-one conversations, and safety reviews while considering manager recommendations.
- Works to ensure compliance with all company policies.
- Assists Port Director and Human Resources Department to help handle and resolve personnel issues.
- Assists the Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
- Responsible for all marine personnel onboard and virtual company mandatory trainings.
- Collaborate with management to ensure budgetary guidelines are met.
- Additional job duties as assigned.
Requirements & Qualifications:
- Bachelor’s degree or equivalent preferred.
- Capable of working in a fast-paced environment, both independently and in a team.
- Effective communication skills to direct crew, keep passengers safe, and relay pertinent information.
- 1-3 years of experience in a management role.
- Ability to analyze and solve problems while prioritizing tasks in order of importance.
- Ability to maintain calm and take control in various situations.
- Ability to lift fifty (50) pounds.
- Experience in Microsoft Suite.
- Master 100 Ton.
- Valid TWIC, First Aid, and CPR.
- FCC Marine Radio Operators Permit.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Operations Manager will oversee daily operations, ensuring safety, productivity, and quality control while managing personnel and customer interactions. They will also coordinate vessel tasking and ensure compliance with company policies and regulations.
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