About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Kitchen Steward efficiently cleans all flatware, assists in food preparation and production, contributes to general kitchen operations including receiving and storing provisions, is hospitable and cordial to coworkers and guests, and acts safely and responsibly. The Kitchen Steward will enable professional and efficient kitchen operations, be favorably viewed by supervisors and peers, and be swift and effective in the execution of assigned duties.
Please note this is a seasonal/contract position.
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $500.00!
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Complimentary Meals
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training
Duties and Responsibilities:
• Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT Service System.
• Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately.
• Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed.
• Test and document dish machine temperature and sanitizer daily.
• Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and buffets or food stations.
• Receive and store food and supplies using proper food handling techniques including stock rotation and monitoring temperatures of perishable products.
• Assist in routine cleaning of kitchen including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors.
• Set up and stock stations with all necessary supplies.
• Prepare food for service (e.g., chopping vegetables, butchering meat, or preparing sauces) as directed by Chef or Kitchen Manager on duty.
• Maintain safety and cleanliness of kitchen and service areas; sweep and scrub floors, clean garbage cans with water, sort and remove trash – placing it in designated pickup areas.
• Assist with food deliveries for catering operations.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Other duties as assigned by manager on duty.
Requirements & Qualifications:
• Previous kitchen experience preferred.
• Food Handlers Certificate considered an asset.
• Energetic and enthusiastic personality is essential.
• Will be closely supervised; must be able to take direction.
• Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.
• Must possess a service orientation – actively looking for ways to help others .
• Will work for extended periods without sitting.
• The nature of the work may be strenuous, and the work environment may be warm .
• Will be required to be available for work on all major holidays.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms).
• Required to wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
By signing below, you acknowledge that you have received a copy of your job description and requirements for your position with City Experiences.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Kitchen Steward is responsible for cleaning flatware, assisting in food preparation, and maintaining general kitchen operations. They must ensure a safe and efficient kitchen environment while providing exceptional hospitality to coworkers and guests.
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