About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Senior Manager, HR Business Partner (HRBP) & Employee Relations serves as a strategic advisor and trusted partner to leaders across Shared Services and Corporate Functions, as well as providing Employee Relations support across all areas of the business. The Senior Manager, HR/ER combines business acumen with a deep understanding of HR best practices to align people strategies with company goals, champion a positive culture, and ensure operational excellence across the HR lifecycle.
Duties and Responsibilities:
Strategic HR Business Partnership
- Serve as an HR contact for Shared Services and Corporate Function leaders, providing counsel on organizational design, workforce planning, and talent development.
- Build strong relationships with business leaders to understand their goals and translate them into people and organizational strategies.
- Partner with HR Functions including Talent Acquisition, Total Rewards (Compensation/Payroll/Benefits), and Learning & Development to implement enterprise HR programs effectively.
- Leverage data and analytics to guide decision-making, identify trends, and recommend proactive solutions.
Employee Relations
- Provide Global Employee Relations and Investigations support. Documenting standards of practice and partnering with HR Community to design and deliver compliance and prevention training.
- Partner with Inside and Outside Legal Counsel on all employment claims and legal reviews (providing centralized support for all HR Community).
- Act as subject matter expert and lead centralized support for FMLA and Leave of Absence requests.
Operational & Project Management
- Ensure compliance with employment laws and company policies.
- Collaborate with HR Shared Services to streamline HR processes and improve service delivery, managing HR special-project initiatives as needed.
- Identify opportunities to improve HR systems, data integrity, and reporting capabilities.
Requirements & Qualifications:
Education & Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR/SHRM-SCP) preferred.
- 8+ years of progressive HR experience, including experience as a strategic HR Business and Employee Relations Partner across multiple business units.
- Demonstrated success managing cross-functional HR projects or large-scale change initiatives.
Skills & Competencies
- Strong business acumen with ability to translate business strategy into HR deliverables.
- Excellent project management skills, including stakeholder management and communication.
- Ability to influence and build relationships across all levels of the organization.
- Analytical mindset with proficiency in using HR metrics to drive insights.
- Proficiency with HRIS and collaboration tools (e.g., Dayforce, Workday, SAP, Microsoft Teams, Microsoft Excel, Smartsheet).
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Senior Manager, HR Business Partner & Employee Relations serves as a strategic advisor to leaders and provides Employee Relations support across the business. This role combines business acumen with HR best practices to align people strategies with company goals and ensure operational excellence.
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