About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Housekeeping member will arrive on time for their shift and start prepping the boats for a day on the water. Scrubbing decks, cleaning windows, polishing brass are typically the start of the day, a quick and effective cleaning of the interior of the boats after a cruise to prepare it for the evening cruise is part of the afternoon tasks. Knowing how to clean and enjoying this type of work is an essential quality of housekeeping members. Working safely with cleaning products and at the waters edges is very important, too.
Duties and Responsibilities:
• Keeps the vessels in cruise-ready condition
• Maintain the cleanliness of the washrooms at all time
• Vacuum and sweep floors, carpets and rugs
• Clean, disinfect and store all cleaning equipment at the end of their shift
• Keep the cleaning chemicals & cleaning tools station well-organized all the time
• Ensure all the cleaning chemicals are properly mixed and labelled
• Identify, assess, and address areas that need extra attention
• Ability to work alone or with others to complete a list of cleaning tasks
• Lift and move equipment and furniture from one vessel to another as directed
• Collect & dispose of garbage from kitchen, common area, and recycling to the appropriate receptacles
• Maintain a health and safety focused approach while working onboard
• Assist the Food & Beverage team at setting floorplans, table settings and buffet station as needed
• Assist kitchen staff as needed
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Other duties as assigned by the manager or supervisor on duty
Requirements & Qualifications:
• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Minimum 1 year of customer service experience
• Previous cleaning experience preferred
• Energetic and enthusiastic personality essential
• Ability to deal with shifting priorities
• Must have the ability to work independently and as part of a team
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods of time without sitting
• Required to lift furniture and other heavy items up and down stairs
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Housekeeping member is responsible for prepping vessels for cruises by scrubbing decks, cleaning windows, and polishing brass, and performing quick interior cleaning after cruises to prepare for evening service. Key duties include maintaining the cleanliness of washrooms, managing cleaning equipment and chemicals, and assisting the Food & Beverage team when needed.
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