About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The General Maintenance Technician will either be a licensed Ski Lift Mechanic or be working towards a Ski Lift Mechanic - Certification. The General Maintenance Technician is responsible for startup, shut down, and troubleshooting, repairs and routine maintenance of the funicular. In addition, the General Maintenance Technician is responsible for ensuring that the upper & lower landing facilities are attractive and in working order. The Technician will provide preventative, corrective, emergency, cosmetic and routine maintenance as well as provide a number of technical maintenance services for the upper and lower landings. This position will include such duties as painting, cleaning, repairing, renovating and remodeling.
Duties and Responsibilities:
- Performs repairs and maintenance of the Niagara City Cruises Funicular as permitted by their license and skills passport
- Actively working towards and demonstrating progress towards Ski Lift Mechanic certification if not already certified
- Completes start up and shut down procedures
- Operate the funicular as required
- Maintains the funicular to manufacturer’s and Technical Standards and Safety Authority (T.S.S.A.) specifications
- Routinely inspects all equipment and areas of the facilities for unsafe conditions
- Reports any and all concerns with equipment to the Manager, Facilities
- Ensures the safe and reliable operation of all systems, machinery, and equipment under their care with due regard for the Niagara City Cruises (NCC) ISO Respect Management System (RMS)
- Identifies and troubleshoots any deficiencies and responds accordingly
- Maintain all equipment to manufacturers specification
- Knows and understands internal policy and external regulatory requirements that relate to the position and department
- Operates large scale machinery such as forklifts and telehandler (as required)
- Possesses the ability to self-manage on small projects
- Responds to work order requests as needed in a timely and accurate manner
- Communicates updates on equipment repairs, shutdowns, and restarts to appropriate parties
- Participates in emergency drills in accordance with regulatory, contractual, and ISO RMS requirements
- Participates in safety meetings in conformance with NCC policy, to ensure a routinely efficient and safe operation at all times and the proper use of equipment during any possible emergency
- Maintains logs, paying particular attention to proper recording of incidents and irregularities
- Utilizes maintenance software to log maintenance tasks
- Assists with maintaining inventory of spares and consumables
- Ensures a clean workplace throughout the day, at the beginning and end of shifts
- Performs various duties such as cleaning, painting, and troubleshooting issues
- Supports Marine, Guest Services, Food & Beverage, IT, and all other departments as required
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
- Maintains a high level of customer service
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all Niagara City Cruises policies and procedures relating to the employee’s role within the company
- Maintains any applicable licenses and certifications
- Completes any other duties as required
Requirements & Qualifications:
- O.S.S.D or equivalent as recognized by the Ministry of Education
- Must have a Ski Lift Mechanic license (minimum SLM C) or be willing to work on obtaining the Ski Lift Mechanic Certificate as recognized by the TSSA
- Minimum two (2) years’ experience in facilities and maintenance role preferably in a hospitality environment
- General knowledge of electrical, plumbing and HVAC systems
- WHIMIS (training provided)
- Working knowledge of Lock Out Tag Out Systems
- Strong problem solving
- Experience with ISO compliance & standards considered an asset
- Must be willing to work all shifts including days/evenings shifts including weekends and holidays
- Ability to reach, bend, stoop, wipe, push, pull, move and lift up to 50 pounds (23 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection.
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
By signing below, you acknowledge that you have received a copy of your job description and requirements for your position with City Experiences.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The General Maintenance Technician is responsible for the startup, shutdown, troubleshooting, repairs, and routine maintenance of the funicular, ensuring upper and lower landing facilities are attractive and functional. This includes performing various technical maintenance services such as painting, cleaning, repairing, renovating, and remodeling at the landings.
Ready to join Hornblower Group Inc.?
Take the next step in your career journey