About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Food, Beverage & Retail Counter Server ensures that all guests of Niagara City Cruises are offered and receive prompt food, beverage and retail service on land. The Counter Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is all done while maintaining a clean and appealing work environment. This position reports to the Food, Beverage & Retail Supervisors.
Duties and Responsibilities:
- Greets guests in a polite and pleasant manner; answers questions regarding Niagara Falls and other local attractions
- Takes and serves food and beverage orders in a timely manner in a fast-paced environment
- Responsible for all sales transactions from selling food, beverage and retail items to cash reconciling in an accurate and timely fashion
- Upselling
- Expert knowledge of retail offerings, food and beverage menu items, and food ingredients
- Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas
- Rotates food and beverage products by practicing first in and first out procedures
- Advises Supervisor when food, beverage and/or retail stock is in need of replenishing
- Checks I.D. on any guests ordering alcohol who look under 30 years old
- Works as a team under stressful conditions during high volume business levels
- Complies with Health & Safety standards, company and departmental policies and procedures and legislative requirements
- Attends training and departmental meetings as scheduled by management
- Adheres to all health and safety regulations
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
- Ability to work various shifts, including days, evenings, weekends and holidays
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
- Maintains any applicable licenses and certifications
- Completes any other duties as assigned
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- 1-2 years of serving experience in food and beverage preferred or customer service experience preferably in a hospitality environment
- Smart Serve Certification
- Proficiency in POS cash register, cash handling
- Excellent communication and interpersonal skills
- Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
- Familiar with Alcohol and Food regulations, laws and practices
- Knowledge of another language in addition to English is preferred
- A positive attitude and good work ethic
- Must be able to work all shifts including days, weekends and holidays
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 20 pounds (10 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
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Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Food, Beverage & Retail Counter Server is responsible for providing prompt food, beverage, and retail service to guests, ensuring excellent customer service while actively selling and upselling items. This role also involves maintaining a clean and appealing work environment and accurately handling all sales transactions.
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