About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Facilities Supervisor coordinates, supervises, and documents maintenance and repair functions associated with the facilities. This position establishes departmental procedures and ensures associated training and compliance while managing the preventative maintenance program and repairs planning activities. The Facilities Supervisor is responsible for vendor and contractor relationship development. Additionally, this position establishes and manages critical spares and consumable inventories, reviews and monitors work requests, and maintains facilities-related machinery history. The Facilities Supervisor also assists with developing and tracking the departmental budget while striving to achieve the highest level of cost efficiency.
Duties and Responsibilities:
- Safety First. Be an active advocate of, and participant in, the Safety Culture. Safety shall always remain the highest priority.
- Remain true to and champion the Company’s RESPECT Values and Code of Conduct.
- Consider reliability and efficiency regarding Company operations.
- Ensure the safety of guests and fellow workers is maximized through careful and vigorous administration and enforcement of safety policies and guidelines
- Use proper Personal Protective Equipment (PPE).
- Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs) (as required).
- Report safety-related concerns.
- Periodically inspect facilities for environmental, safety, and health deficiencies. Bring deficiencies to the attention of the Director. Monitor corrective actions until complete.
- Implement and monitor Preventative Maintenance Program.
- Develop work orders and issue maintenance and repair assignments.
- Monitor the completion of maintenance and repair tasks by Company personnel and outside contractors.
- Ensure training and drills are conducted in accordance with company policies, regulatory requirements, and best management practices.
- Continually evaluate engineering personnel proficiency and provide instructions/guidance for areas of improvement.
- Lead and motivate facilities personnel to perform their duties professionally, accurately, and enthusiastically.
- Assist with budget development and responsible for M&R expenditures, cost control and budget tracking.
- Work with regulatory bodies during drills and inspections.
- Develop positive working relationships with the client, vendors, contractors, and regulatory agencies.
- Understand the Employee Handbook and adhere to policies.
- Understand and comply with HELM operating procedures
- Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.
- Assist in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
- Present professional customer service and appearance to all internal and external clients.
- Additional job duties as assigned.
Requirements & Qualifications:
- HS Diploma
- Bachelor’s degree, or equivalent of experience, from an accredited institution preferred.
- S.C.G. license endorsed as C/E Unlimited Horsepower
- Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain
- Valid First Aid/CPR Certification, and/or ability to obtain and maintain
- Valid Driver’s License
- Copy of DD214, if Veteran status
- 10 years’ experience in the passenger vessel industry demonstrating the ability to handle growing levels of responsibility
- 3 years’ experience as Senior Engineer or above on large passenger vessels
- Specific training and experience in management of major on-board systems by type and brand
- Excellent career record in marine industry.
- Excellent verbal and written communications skills
- Ability to effectively interact with the passengers, guests, and fellow employees.
- Ability to work in fast-paced, quickly changing environment
- Ability to use independent judgment and discretion to develop and execute innovative solutions to crew management and morale issues
- Demonstrated ability to bring increased value to task through efficiencies and cost-control
- Computer proficient with Microsoft Office Suite.
- Must be at least 18 years of age.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Facilities Supervisor coordinates and supervises maintenance and repair functions for the facilities, ensuring compliance with safety policies and managing vendor relationships. They also assist in budget development and strive for cost efficiency while leading the facilities personnel.
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