About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Maintenance Technician – Facilities repairs functions associated with the company’s facilities as requested. This position follows departmental procedures and meet the terms with trainings and compliance while working in the maintenance program and repairs planning activities. This position manages critical spares and consumable inventories work requests.
Duties and Responsibilities:
- Safety First. Be an active advocate of, and participant in, the Safety Culture. Safety shall always remain the highest priority.
- Remain true to and champion the Company’s RESPECT Values and Code of Conduct.
- Consider reliability and efficiency regarding Company operations.
- Ensure the safety of guests and fellow workers is maximized through careful and vigorous administration and enforcement of safety policies and guidelines
- Use proper Personal Protective Equipment (PPE).
- Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs) (as required).
- Report safety-related concerns.
- Periodically inspect facilities for environmental, safety, and health deficiencies.
- Ensure completion of maintenance and repair tasks by Company personnel and outside contractors.
- Ensure training and drills are conducted in accordance with company policies, regulatory requirements, and best management practices.
- Perform duties professionally, accurately, and enthusiastically.
- Develop positive working relationships with the client, vendors, contractors, and regulatory agencies.
- Understand the Employee Handbook and adhere to policies.
- Understand and comply with HELM operating procedures
- Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.
- Assist in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
- Present professional customer service and appearance to all internal and external clients.
- Additional job duties as assigned.
Requirements & Qualifications:
- HS Diploma.
- Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain.
- Valid Driver’s License.
- 2 years’ experience in facilities maintenance.
- Evidence of ability to bring increased value to task through efficiencies and cost-control.
- Possess and demonstrate superior judgment, analytical ability, and performance under pressure.
- Demonstrate well-developed interpersonal skills.
- Set and achieve high standards of performance.
- Demonstrate initiative and be able to make progress on multiple assignments under time constraints.
- Good verbal and written communication skills.
- Ability to effectively interact with fellow employees.
- Ability to work in fast-paced, quickly changing environment.
- Must be at least 18 years of age.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Maintenance Technician is responsible for repairing functions associated with the company’s facilities and ensuring compliance with safety policies. This role includes managing inventories and collaborating with personnel to meet regulatory requirements.
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