About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Maintenance Team Leader is responsible for overseeing the daily activities of the maintenance team, ensuring efficient execution of maintenance tasks, and supporting operational reliability. This role acts as the first line of leadership, providing technical guidance, task delegation, and performance monitoring to ensure all maintenance operations meet safety, quality, and productivity standards.
Duties and Responsibilities:
- Supervise and coordinate daily activities of maintenance technicians to ensure timely task completion.
- Safety First. Be an active advocate of, and participant in the Safety Culture. Safety shall always remain the highest priority.
- Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e., fire extinguishers, life preservers, work vest).
- Implement and monitor Preventative Maintenance Program.
- Develop work orders and issue maintenance and repair assignments.
- Monitor the completion of maintenance and repair tasks by Company personnel and outside contractors.
- Maintain machinery history.
- Sail as watch Chief Engineer if required.
- Understand and comply with HELM operating procedures.
- Assign work orders, monitor progress, and ensure maintenance activities are carried out effectively.
- Provide technical support and troubleshooting assistance to maintenance personnel.
- Ensure compliance with safety regulations, standard operating procedures (SOPs), and company policies.
- Conduct routine inspections of equipment and facilities to identify maintenance needs.
- Support the development and implementation of preventive maintenance schedules.
- Mentor and train team members to enhance technical skills and promote continuous improvement.
- Maintain accurate maintenance records, including work orders, equipment logs, and inventory usage.
- Communicate with other departments to coordinate maintenance activities with minimal disruption to operations.
- Assist the Maintenance Supervisor with resource planning, performance reviews, and project execution.
- Remain true to and champion the Company’s RESPECT Values and Code of Conduct.
- Additional job duties as assigned.
Requirements & Qualifications:
- Education: High school diploma or GED required; technical certification or vocational training preferred.
- Experience: Minimum of 3-5 years of hands-on maintenance experience, with at least 1-2 years in a leadership role.
- Skills: Strong leadership and team coordination abilities; technical proficiency in mechanical, electrical, or industrial systems; excellent problem-solving and decision-making skills; strong communication and organizational skills; proficiency in maintenance management systems (CMMS).
- Certifications: Relevant industry certifications are a plus.
- Physical Requirements: Ability to work in various environmental conditions, including lifting, climbing, and working in confined spaces.
- Set and achieve high standards of performance.
- Demonstrate initiative and be able to make progress on multiple assignments under time constraints.
- Good verbal and written communication skills.
- Ability to effectively interact with fellow employees.
- Ability to work in a fast-paced, quickly changing environment
- Must be at least 18 years of age.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Maintenance Team Leader oversees the daily activities of the maintenance team, ensuring efficient execution of maintenance tasks and supporting operational reliability. This role includes supervising technicians, implementing safety protocols, and maintaining machinery history.
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