About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Deckhand monitors deck areas onboard the vessel, as well as passengers and vehicles, to ensure safety during ferry operation and/or special events. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all Riders.
Duties and Responsibilities:
- Handle mooring lines to dock or undock the vessel.
- Assist with filling water, bunkering fuel, unloading black water (sewage), connecting and disconnecting shore power as directed.
- Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions.
- Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potential unsafe conditions.
- Assist in boarding and disembarking of passengers, including ticket collection.
- Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed.
- Seek the highest levels of quality and professionalism.
- Work to achieve the highest levels of performance and productivity.
- Assist with training of crew as directed.
- Seek continuous improvement.
- Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
- Assist the Master in ensuring vessel is in an inspection-ready condition at all times.
- Monitor passenger & crewmember safety issues on the boat. Ensure that safety equipment is utilized, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.
- Participate in meetings, training, drills, and safety audits as required by USCG & company policy.
- Develop understanding of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, fire stations, life preservers, work vest, life floats, and rescue boat).
- Use proper Personal Protective Equipment (PPE).
- Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs) (as required).
- Report safety, operational, and environmental issues to your direct supervisor immediately.
- Must be able to lift and carry up to 50 lbs.
- Must be able to climb ladders, bend, stoop, crouch, crawl, and respond quickly to various emergencies and situations.
- Work in various degrees of weather and visibility.
- Additional job duties assigned.
Requirements & Qualifications:
- HS Diploma.
- Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain.
- Valid First Aid/CPR Certification, and/or ability to obtain and maintain.
- Valid Driver’s License.
- Copy of DD214, if Veteran status.
- Excellent customer service skills.
- Ability to effectively interact with the passengers, Riders, and fellow employees.
- Ability to work in fast-paced, quickly changing environment.
- Previous marine experience or watch standing experience preferred.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Deckhand monitors deck areas and ensures safety during ferry operations. They handle mooring lines, assist with passenger boarding, and perform maintenance tasks as directed.
Ready to join Hornblower Group Inc.?
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