About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must as schedules includes evenings, weekends, and holidays.
Duties and Responsibilities:
- Prepare vessels and floating docks (stages) for daily operations
- Accountable for mooring lines during vessel maneuvers and alongside the dock
- Watch for safety and security of passengers and crew
- Perform safety functions as per the muster list, Safety Management System, and as otherwise assigned
- Familiar with emergency gear, deck gear, and vessel emergency plans
- Maintain clean workspaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts
- Engage with passengers and answer questions regarding Niagara Falls and Niagara attractions
- Participate in daily training talks and emergency drills
- Assist with medical and security issues
- Work on the land, floating docks (stages), and vessels
- Assist with gangway positioning
- Assist with passenger embarkation and disembarkation
- Role model safe working practices, good customer service and professional behaviour
- Report safety concerns and deficiencies regarding the vessel, stages, or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager
- Assist in vessel maintenance as required
- Support Facilities, F&B, Guest Experience, and all other departments as required
- Adhere to all health and safety regulations
- Work with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identify and bring forward risks, hazards, and opportunities on the job. Actively participate in health and safety in the workplace
- Maintain a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook)
- Report to work on time and for all scheduled shifts
- Understand all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
- Complete any other duties as assigned
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Relevant Marine Emergency Duties training certificate (training provided)
- Fall Arrest Training an asset
- Confined Space Training an asset
- A positive attitude and good work ethic
- Ability to reach, bend, stoop, wipe, push, pull, move, or lift up to 45 pounds (20 kilograms)
- Walk, stand, sit, and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
- Candidates, who, in addition to the above, have skills such as customer service, foreign language knowledge, or prior experience in the marine environment will be given strong consideration
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
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Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Deckhand assists in the operation of inspected passenger vessels, ensuring the safety and security of crew and passengers while promoting passenger enjoyment and environmental respect. Key duties include preparing vessels and docks, managing mooring lines, performing safety functions, maintaining cleanliness, and engaging with passengers.
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