About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Cruise Tour Guide is friendly, upbeat, provides excellent customer service, enjoys interacting with people from all over the world. The Cruise Tour Guide takes guests on a journey around the Toronto Harbour sharing fun facts about Toronto’s history and prominent landmarks. The successful candidate will contribute to creating an amazing experience for all guests on board.
Duties and Responsibilities:
• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Responsible for line management, scanning tickets and greeting guests upon boarding.
• Learn information for the narration and prepare your own "verbalization" of the 60-minute tour of Toronto Harbour; Narrators are provided with all the necessary information and on-site training.
• Deliver an engaging and informative tour on the vessel, using a microphone, in front of the passengers.
• Provide information to guests, including products offered, cruise route, and Toronto history.
• Greet and interact with passengers in a friendly, courteous manner; playing the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise.
• Receive passengers and inform them about boarding procedures.
• Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
• Communicating with the onboard Food and Beverage and Marine teams to ensure a smooth and efficient guest experience and cruising schedule.
• Assist with daily setup and breakdown activities by placing required signage in designated dock areas prior to operations and returning signage to the vessel at the end of the day in a timely and organized manner.
• Support ticket booth operations by assisting the Guest Sales Agent during scheduled breaks and peak operational periods, including providing information to guests, selling tickets, and responding to inquiries related to company offerings, services, schedules, and pricing.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Take part in safety drills and work in cooperation with the captain and crew of the vessel.
• Communicate clearly with other departments and personnel.
• Additional job duties assigned.
Requirements & Qualifications:
• Ability to learn and memorize information, and to deliver an engaging “story-like” tour.
• Ability to express history/facts/anecdotes in a clear and coherent delivery style.
• Energetic and enthusiastic personality is essential.
• Capacity to keep calm and maintain a pleasant demeanor in a busy, fast-paced work environment.
• Ability to stand for long periods of time and work outdoors in all weather conditions.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• A commitment to being on time and delivering a consistently engaging, informative, and interactive tour.
• Will be required to be available for work on weekends and all major holidays.
• Must be available to work through at least Labour Day, and preferably through to November 30th (or, alternatively, the close of November)
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Cruise Tour Guide is responsible for delivering engaging, informative 60-minute tours of Toronto Harbour, sharing historical facts and landmarks while providing excellent hospitality to all guests. Key duties include greeting passengers, managing boarding procedures, communicating with onboard teams, and assisting with ticket sales and dock setup/breakdown.
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