About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Cook is responsible to prepare and cook fast food concession items and group buffets when required. Key areas of responsibility include preparing foods, operating kitchen equipment ranging from grill and deep fryers. The cook is also responsible for portioning food, labelling items, and maintaining a clean work area, discarding waste and expired food, and managing inventories. Reporting to the Shift Manager/Supervisor on duty, essential qualifications for this position are basic cooking skills, safety regulations knowledge, customer service, time management, and the ability to stand for long hours.
Duties and Responsibilities:
- Responsible for the proper safe food handling and sanitation procedure in a timely manner in a fast-paced high-volume environment
- Prepares menu items for grilling, sautéing and deep frying
- Portions food products prior to cooking according to standard portion sizes and recipes specifications
- Maintains a clean and organized work area
- Ability to prepare all food from raw to finished state, rotating of stock, receiving orders, and storing product
- Follows recipes, portion control, and presentation specification as set by management
- Restocks all items as needed throughout shift and clean/maintain station while practicing good safety and sanitation skills
- Greets guest in a professional, friendly, and approachable manner
- Cleans food preparation equipment, work areas and counters or tables
- Exhibits a team approach, willing attitude, and a positive approach towards assisting fellow co-workers
- Adheres to all health and safety regulations
- Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participate in health and safety in the workplace.
- Ability to work various shifts, including days, evenings, weekends and holidays
- Maintains a neat, clean and well-groomed appearance (refer to appearance standards in the employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
- Maintains any applicable licenses and certifications
- Completes any other duties as assigned
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Minimum 1-2 years’ experience in Food and Beverage
- Non-slip shoes are a requirement
- Must have proven kitchen experience, including food preparation, food production in a short order cooking role
- Culinary education and training required
- Food Handlers Certification
- Basic mathematical skills
- Demonstrated food & beverage service skills
- Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
- Knowledge of another language in addition to English is preferred
- A positive attitude and good work ethic
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
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Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Cook is responsible for preparing and cooking fast food concession items and group buffets, which involves operating kitchen equipment like grills and deep fryers. Key duties include portioning food, labeling items, maintaining a clean work area, and managing inventory.
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