About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Barista will provide an amazing experience for their guests by preparing tasteful beverages, serving ice cream, keeping a clean workspace and assisting Dockside restaurant with hot beverage service. The Ice cream shop crew is knowledgeable about the City Cruises Gananoque vessel operating schedule, the 1000 Islands and public amenities. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.
Please note this is a seasonal/contract position
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $500.00!
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training
Duties and Responsibilities:
- Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
- Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately
- Understands and follows all policies and procedures relating to the crew’s role within the company.
- Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
- Responsible for brewing coffee, scooping ice cream, and selling a selection of bakery items.
- Developing and maintaining knowledge of coffee and ice cream flavours to educate guests and colleagues about the selection.
- Accurately take orders and is diligent with punching correct item for sale into Point-of-Sale system, followed by serving correct item.
- Knowledge of basic math; capable of managing notes and cash handling.
- Speaking and interacting with both new and regular customers, contributing to a positive work environment.
- Maintaining a clean and sanitized working environment, that which follows all health and safety guidelines, including all daily & weekly checklists.
- Regularly performing stock checks and submitting inventory count twice a week to ensure Kitchen Supervisor has proper inventory levels for reordering.
- Other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education.
- One (1) year customer service experience is preferred.
- Safe Food Handling Certificate is preferred.
- Energetic, enthusiastic, service oriented and self-directed personality essential.
- Basic math and computer skills required.
- Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members.
- Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation – actively looking for ways to help others.
- The nature of the work may be strenuous. Will work for extended periods of time in any weather condition without sitting.
- Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
- Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
- Will be required to be available for work on all weekends during July & August including major holidays.
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
- Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
- If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Barista will ensure an amazing guest experience by preparing beverages, serving ice cream, maintaining a clean workspace, and assisting with hot beverage service for the Dockside restaurant. Responsibilities also include adhering to the RESPECT Service System, accurately handling transactions, and maintaining knowledge of available products.
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