About this role
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Assistant Restaurant Manager will successfully direct and oversee all activities of the dining cabin and restaurant to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The Assistant Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the City Cruises’ team.
Duties and Responsibilities:
Customer Service:
• Provides amazing hospitality to guests and shipmates as prescribed in RESPECT Service System
• Rotates as shift manager and ensures adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gathers necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Assists the Event Coordinator during boarding, greet and walk the guests to their table
• In the absence of the Event Coordinator, greet and assist the guests with their reservation and show them their table
• Conducts daily stand-up briefing and communicates to employee all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintains highest standards of safety for customers and staff
• Maintains the highest standards of sanitation in accordance with local regulation and corporate guideline
• Develops and executes programs that improve the level of service and product quality
• Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.
• Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate.
• Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.
• Rotates food and beverage products by practicing first in and first out procedures.
• Checks I.D. on any guests ordering alcohol who look under 30 years old. Legal drinking age is 19 years old.
Leadership and Teamwork:
• Leads by example; maintains highest level of professionalism, integrity, and sound work habits
• Develops strong teamwork within the crew
• Assists in training, and development of all restaurant crew members
• Work with staff on all preparatory work prior to starting and finishing of the event
• Fill in for server/event crew/bartender when that crew member is not available and provide service to the guest
• Prepare alcoholic & non- alcoholic requisition form for next cruise/event
• Arrange services for special events
• Helps execute incentive programs and engagement of City Cruises Canada employee programs.
• Maintains good relationship with other departments (marine, sales, and administration)
Administration:
• Attends all scheduled meetings
• Assists Restaurant Manager with weekly inventory and ordering product supplies for Harbour Tour boat (Oriole & Showboat)
• Prepare liquor, wine & beer ordering sheet at least one day before the event
• Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconciles onboard cash and credit sales with the point-of-sale system
• Completes any other duties as assigned by the Director of Food & Beverage or the Food & Beverage Manager
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
Requirements & Qualifications:
• Minimum of two (2) years restaurant supervision experience
• Prefer bachelor’s degree with 1-2 years additional experience. Hospitality or Culinary degree
• Smart Serve Certificate required
• Food Handler’s Certificate required
• Will be required to be available for work on all major holidays
• Mathematical skills (addition, subtraction, multiplication, and division) necessary to interpret reports and budgets
• Must be able to:
o Successfully manage front-line restaurant staff
o Communicate effectively in oral and written form
o Train, develop and motivate staff
o Analyze and solve problems
• Ability to read, write, and speak English to comprehend and communicate job functions
• Demonstrated ability to manage multiple priorities/tasks
• Establish and maintain effective working relationships as required by job responsibility• Provide advice/opinion and exercise discretion concerning confidential and sensitive matters
• Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
• Set aside emotional factors and/or validate them in order to discover key/relevant issues
• Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
• Must be able to work all shifts including days, weekends and holidays
• Ability to reach, bend, stoop, wipe, push, pull, move or lift. Ability to safely move up to 40 lbs (18 kgs)
• Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
City Cruises Canada does not use AI technology in any part of the recruitment process.
Other facts
About Hornblower Group Inc.
Hornblower Group is a global leader in transportation and sightseeing, with over a century of maritime and hospitality innovation. Through our City Experiences division, we deliver unforgettable experiences via brands like City Cruises, Walks, Devour, and City Ferry—offering dining cruises, guided tours, and essential ferry services across the U.S., Canada, and the UK.
Our portfolio includes Hornblower Marine, providing vessel maintenance at Bridgeport Boatworks, and Anchor Operating System, LLC, delivering smart reservation and ticketing solutions for travel and entertainment industries.
Operating in 10 countries and 50+ U.S. cities, we serve over 20 million guests annually. Headquartered in Orlando, with offices in San Francisco, Boston, Chicago, New York, London, Dublin, and Ontario, Canada, we’re redefining how people explore the world—by water, by land, and experience.
What you'll do
- The Assistant Restaurant Manager will oversee dining cabin and restaurant activities to ensure high-quality food, drinks, and customer service. They will also contribute to guest experiences and manage staff effectively.
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