Enterprise Applications Manager

Overview

About the Company:

Come join our ‘Ohana!  

Honu Services located in Kailua, Hawaii was founded on a simple principle: With the right support you can build anything.  Our mission is to empower clients and optimize client potential through cost effective and exceptional operational support.  We provide small businesses within the government contracting industry with specialized operational support services found at major corporations.  Our talented and dedicated team has years of experience in taking small businesses to the next level.  We are certified in ISO 9001, 20000-1, and 27001 standards to ensure the quality and consistency of our services are best in class. 

Visit Honu Services for more information.

Job Description and Responsibilities:

The Enterprise Applications Manager is responsible for leading a team of custom application support specialists while also overseeing the internal administrative functions related to third-party applications, systems, or platforms used by the organization. The role ensures internal support, configuration, governance, and integration activities are properly managed for third-party solutions, in alignment with enterprise standards, security, and business needs. Other duties as assigned.

Responsibilities include:

Leadership

• Lead, mentor, and support the internal application support team.
• Assign priorities, track progress, and ensure high-quality delivery across projects.
• Conduct performance reviews and promote professional growth within the team.
• Serve as the primary escalation point for issues.

Application Support and Management

• Oversee administration for third-party systems, platforms, and applications that support business operations.
• Coordinate enhancement requests, upgrades, integrations, and release schedules with both internal teams and external providers.
• Ensure internal users receive proper support, training, and documentation related to third-party applications.
• Validate that vendor-delivered updates and enhancements align with internal policies, security, and architecture standards.
• Assist with governance activities such as license tracking, audit requests, user provisioning, and usage reporting.

Technical & Project Responsibilities

• Participate in all phases of the System/Software Delivery Life Cycle (SSDLC) for custom application integrations and third-party applications.
• Review architecture and integration points to ensure quality and compliance.
• Troubleshoot complex issues involving internal systems and third-party platforms.
• Champion automation, DevOps, and best-practice customization and enhancement methods.

Governance, Risk & Compliance

• Ensure both internal application customizations and third-party platforms follow IT security, access control, and regulatory policies.
• Support audits, risk assessments, and vendor security/compliance questionnaires.
• Maintain up-to-date documentation, work instructions, and system for internal administration processes.

Collaboration & Stakeholder Engagement

• Partner with cross-functional teams (Security, PMO, business unit managing directors, etc.) to ensure customer satisfaction and delivery.
• Communicate platform changes, roadmap impacts, and dependencies to leadership.
• Assist in budget planning related to both internal enhancements and third-party platforms.

Responsibilities

Requirements:

• Honu Services currently utilizes several Microsoft (first-party) and third-party applications (both SaaS and traditional deployed software) to support its internal customers and external deliverables. While this role won’t necessarily be responsible for the resolving issues related to these applications, familiarity with as many as possible is preferred. Those applications and services include:
  • Autodesk
  • Azure GitHub/DevOps
  • Bentley MicroStation CAD
  • Docebo learning management system
  • Esri ArcGIS
  • GovDash
  • Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Platform Center of Excellence)
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Northwoods Titan Content Management System
  • ServiceNow
  • ShareGate
  • Wix
• Experience managing a team

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds, as necessary. 

Location/Work Schedule:

This is a remote work-from-home position. While the role offers flexibility, the Enterprise Applications Manager is expected to be available during standard business hours and maintain a dedicated workspace. Occasionally, this position may require support outside of regular hours, including early mornings or evenings, to meet critical deadlines or business needs.

Salary Range:

$140,000- $160,000

Benefits:

• 100% employee paid Medical, Dental, and Vision insurance    
• 401(k) Retirement Plan with Company Match and Roth IRA option    
• Employer Paid Life Insurance and AD&D, Short-Term and Long-Term Disability    
• Flexible Spending Accounts
• Professional Development Opportunities
• Paid Time Off and Holidays
• Various Employee Perks and Discounts

Honu Services reserves the right to change or modify job duties and assignments at any time.  The above job description is not all encompassing.  Functions and qualifications may vary depending on business needs.

Honu Services is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Pay Range