About this role
As a Sr. Technical Support Professional here at Honeywell, you will play a critical role in providing exceptional technical support for our Aerospace products and services. You will leverage your expertise to resolve complex technical issues, ensuring customer satisfaction and operational excellence.
You will report directly to our Field Service Manager, and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule. Note: New Hires will work onsite M-F for the first 90 days.
In this role, you will impact the success of our technical support operations by delivering timely solutions, improving processes, and enhancing customer experiences.
KEY RESPONSIBILITIES
- Respond to phone calls and emails requiring Honeywell mechanical technical support.
- Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
- Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
- Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
- Document customer issues in Salesforce.com customer relationship management system
- Build relationships with customers and internal support teams.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Other facts
About Honeywell
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
What you'll do
- The role involves providing technical support for Honeywell's Aerospace products and services, resolving complex technical issues, and enhancing customer experiences. Additionally, the professional will document customer issues and build relationships with customers and internal teams.
Ready to join Honeywell?
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