Coordinator, Operations (12 Month Contract)

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Coordinator, Operations (12 Month Contract) plays a key role in supporting end-to-end inbound and distribution centre operations. This includes directing and coordinating vendor partners with approved logistics providers, validating that all shipment documentation aligns precisely with Holt Renfrew purchase orders, and maintaining full network visibility across inbound shipments. Acting as a central point of coordination between vendors, third-party partners, and internal distribution teams, this role ensures inventory flows efficiently, accurately, and in alignment with business priorities while providing flexible operational support across warehouse and ecommerce fulfillment functions as required.

Specific responsibilities include (but are not limited to) the following:

• Serve as a point of contact for vendor partners, freight forwarders, and third-party logistics providers

• Coordinating inbound shipments and vendor appointments to Holt Renfrew Distribution Centre or Stores to support speed-to-market objectives

• Generate and maintain reporting to provide network visibility over inbound shipments, vendor compliance, and operational performance

• Purchase Order Management:

  • Validate purchase orders against vendor packing slips, commercial invoices, and shipping documentation

  • Review and resolve shipment exceptions before they impact operations

  • Validate vendor documentation against company and CBSA requirements

  • Provide shipping and routing instructions and monitor vendor compliance

• Support day-to-day DC and Ecommerce operations through communication, priority setting, issue triage, and operational reporting

• Assist with inventory movements, discrepancy resolution, counts, and return-to-vendor shipments

• Support order fulfillment, SLA performance, and collateral inventory management

• Update and maintain Standard Operating Procedures (SOPs) on an ongoing basis

• Identify and recommend opportunities for the improvement of processes and performance

• Build strong relationships with internal and external customers – vendor partners, buying community, freight forwarder/couriers, warehouse

• Complies with all Health & Safety policies and requirements

• Perform other duties as assigned

The ideal candidate:

• Post-secondary degree in a related field or equivalent experience

• 1-2 years of post-university work experience

• Confident and effective communication (written & verbal) and interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Supply Chain/Logistics or Business qualification is desirable.

• Is adaptable and comfortable with ambiguity and change 

• Highly service-oriented with exceptional organizational and follow up skills

• Team player that works well under pressure

• Strong interpersonal and social skills and awareness – across cultural boundaries

• Proven analytical skills

Pay Range: $50,000 to $60,0000

Vacancy Reason: backfill, existing role

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$63,066.66 - $77,200.00 / 63.066,66$ - 77.200,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.