Process Improvement & Customer Service Administrator

• Well respected global medical technology company specialising in Women’s Health
• Opportunity to gain hands-on experience across customer service operations and process improvement in a supportive, high-performing team
• Hybrid work arrangements with exposure to teams across Australia, New Zealand and Asia

Hologic is an innovative medical technology company focused on improving health and well-being through early detection and treatment. We develop, manufacture and supply life-changing Diagnostics, GYN Surgical and Breast & Skeletal Solutions that are founded on science and driven by technology, allowing healthcare professionals to diagnose and proactively treat patients with growing certainty, precision and peace of mind.

Bright people, working together to pioneer advances in human healthcare, have created Hologic’s success. Our company believes that people are our greatest asset and that only by recruiting, hiring, developing and retaining talented people can we continue to grow and make a meaningful impact in improving women’s health globally.

The Role

As the Process Improvement & Customer Service Administrator, you will be a valuable member of the Customer Service team, supporting day-to-day customer service administration while also playing an important role in identifying, documenting and improving processes and systems across the function.

To effectively contribute to process improvement initiatives, you will first learn and perform the core Customer Service Administrator responsibilities. This includes order processing, order management and system administration activities. From time to time, you will also provide back-up support to the Customer Service team during periods of leave or increased workload.

Once embedded in the role, a key focus will be reviewing existing ways of working, identifying inefficiencies and opportunities for improvement, and supporting the implementation of more effective processes. This role will suit someone who is naturally curious, highly organised and comfortable working independently, with a strong interest in technology, systems and continuous improvement.

You will work closely with internal stakeholders across Australia and New Zealand, as well as supporting teams across Asia, including Singapore, Hong Kong, South Korea, Thailand, India and other regions.

This is a casual opportunity, ideally suited to a second or third year university student, with availability to work approximately 20 hours per week across at least three days between 9:00amto 5:00pm. The role offers flexibility to work from home, with one day per week based in our Macquarie Park office.

About You

We are looking for a motivated and proactive individual who is genuinely interested in both customer service operations and process improvement. This role is well-suited to a university student studying Engineering, Information Technology, Business, Operations, Analytics or a related discipline who is keen to gain practical, hands-on experience in a global organisation.

You will bring:

• Strong computer skills and confidence in learning and working across new systems and technology
• A structured, analytical mindset with a passion for problem-solving and improving how things are done
• High levels of organisation, attention to detail and time management
• The ability to work independently and take initiative without the need for constant direction
• Strong written and verbal communication skills
• A positive attitude and willingness to learn

Previous experience in customer service, administration, operations or order management is advantageous but not essential. Training will be provided; however, this role is best suited to someone who is self-driven, quick to learn and comfortable taking ownership of their work.

What We Offer

In return, you will be joining a high-performing and collaborative team within a global organisation that values development, wellbeing and work-life balance. We are proud of our positive team culture and offer:

• A great opportunity to gain meaningful work experience in a global medical technology company
• Exposure to customer service operations and process improvement across ANZ and Asia
• Hybrid working arrangements with flexibility to work from home
• Free coffee, fruit, snacks and more

If you are driven by learning, problem-solving and improving the way things work, and are looking to build valuable experience, we encourage you to apply.

We make hiring decisions based on experience, skills and potential. Interviews may be conducted virtually. When applying, please let us know your preferred pronouns and any reasonable adjustments you may require during the recruitment process.

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