Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:

• Take first notice of loss for drivers involved in automobile accidents.

• Assist drivers with emergency roadside assistance. 

• Assists drivers in locating suitable repair locations.

• Assists vendors with general inquiries

• Provides accurate documentation on all repair events, including all incoming calls

• Verifies that all repair and maintenance work is necessary and done at a fair price.

• Reviews, authorizes, and submits payment for repairs as necessary.

• Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively. 

• Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals.  Accepts personal accountability for his/her actions.

• Keeps manager and/or coworkers informed of work progress and other necessary information. 

• Maintains a positive relationship with management and other workers, listens effectively.

• Must be able to complete transactions and set follow up tasks with accuracy while providing a high level of quality service.

• Perform all other duties and special projects as assigned.

• Is adaptable to change, willing to work extra hours at the direction of management.

• Nights & weekends may be required depending on the shift we need coverage for

Education and/or Training:

• Must have a working knowledge of Microsoft Office

• Must have the ability to quickly learn to navigate and use internal ARI systems

Relevant Work Experience:

• Two to five years of customer service experience.

• Prior body shop experience preferred, but not required

Planning/Organizing/Managerial Knowledge:

• Ability to be flexible and multi-task on a regular basis

• Detail orientated

Communicating & Influencing Skills:

• Ability to communicate effectively, both verbally and in writing.

• Excellent customer service skills, ability to express empathy and sympathy in situations which it is warranted

• Spanish-speaking preferred, but not required

Outputs:

• Call handle time

• Volume of calls supported

• Call quality is assessed in a monthly review of recorded call(s)

• Claim quality as measured by documentation of calls with notes and assigning of tasks to other team member when applicable

#LI-MG1

#HYBRID

INDMISC

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications, skills, or experience

• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.