Vendor Network Program Manager
full-time•Chicago
About this role
About Us
The CAM Collective (TCC) is a national network of best-in-class, independently operated community management companies. We partner with strong local firms to help them grow, modernize, and scale while preserving the people, culture, and community-first values that make each company unique. Our team is high-growth and small-but-mighty, built for people who are proactive, collaborative, and deeply committed to quality. We move with intention, think strategically, and take ownership of our work, creating an environment where smart ideas are valued, and individuals have real impact.
The Role
The Vendor Network Program Manager is a high-impact, foundational role responsible for designing, launching, and leading The CAM Collective’s centralized vendor management program. This is a true greenfield opportunity for a strategic builder who enjoys creating structure where none exists and scaling programs that deliver measurable operational and financial value.
In this role, you will architect the full vendor ecosystem, from sourcing strategy and compliance standards to enabling technology and performance measurement. Serving as the primary bridge between TCC and its third-party partners, you’ll ensure vendors meet modern standards for quality, security, transparency, and accountability across a growing national portfolio.
This role is ideal for an executive-level, self-starting builder who blends sales leadership, data-driven decision-making, and operational discipline to scale teams and vendor programs while building a high-performing national network Day 0 through scale.
Key Responsibilities
1. Program Architecture & Strategic Design
- Build the foundation: Select, configure, and launch a Vendor Management System (VMS) or integrated vendor portal.
- Set the rules of engagement: Author a Vendor Code of Conduct and SOPs defining ethical sourcing standards and operating expectations.
- Establish governance: Create a cross-functional Purchasing Committee and define RACI ownership across Procurement, Legal, and Property Operations.
- Optimize service delivery: Lead make-vs-buy analyses to determine which services should be outsourced versus brought in-house to maximize portfolio ROI.
2. Vendor Network Recruitment & Sourcing
- Launch the network: Recruit, vet, and onboard a multi-region vendor base (HVAC, plumbing, roofing, etc.) to support all managed territories.
- Create smart segmentation: Design a tiered vendor classification model (Strategic, Preferred, Transactional) based on performance, risk, and business criticality.
- Plan for scale: Develop a phased rollout plan aligned to portfolio needs, regional density, and opportunity size.
3. Revenue Model Development & Monetization
- Unlock new revenue streams: Identify and implement ancillary revenue opportunities tied to the vendor ecosystem (e.g., maintenance coordination or repair markups).
- Negotiate value-driven partnerships: Structure performance-based agreements, rebates, and national vendor programs that generate non-operating revenue for TCC.
- Track financial impact: Monitor and report on cost savings, rebates, and incremental revenue generated by the vendor program.
4. Performance & Financial Systems
- Define success: Design standardized KPIs and SLAs, including response times, first-time fix rates, and client satisfaction.
- Ensure fair pricing: Build and maintain regional labor and materials benchmarks to prevent cost overruns and protect client budgets.
- Leverage scale: Negotiate bulk purchasing and national account agreements using total portfolio volume.
5. Compliance, Legal & Risk Management
- Standardize contracts: Partner with Legal to develop MSAs and SOW templates that reduce liability and clearly define vendor responsibilities.
- Manage risk intelligently: Establish tiered insurance, licensing, and security requirements aligned to vendor risk profiles.
- Automate compliance: Implement automated tracking for W-9s, COIs, licenses, and renewals to ensure zero work is assigned to non-compliant vendors.
Required Qualifications
- Education: Bachelor’s degree in Business, Supply Chain Management, Real Estate, or a related field; professional certifications (e.g., CPSM) are a plus.
- Experience: 5+ years in procurement or vendor management, with demonstrated experience building a program from scratch.
- Technical fluency: Experience with property management platforms (Vantaca, Buildium, CINC) and leading software implementations.
- Negotiation strength: Proven ability to negotiate complex Master Service Agreements and manage multi-party issues.
- Builder mindset: Comfort operating in ambiguity and transforming manual processes into scalable, automated systems.
What you'll do
- This foundational role is responsible for designing, launching, and leading a centralized vendor management program, architecting the full vendor ecosystem from sourcing strategy to performance measurement. The manager will serve as the primary bridge between the company and third-party partners, ensuring vendors meet modern standards for quality, security, and accountability across a national portfolio.
About HOATalent
Hales Property Management, Inc. (HPM) is a service oriented professional property management company that specializes in getting smaller to mid-size condo buildings on a proactive, strategic long term plan to ultimately avoid unforeseen surprises and limit special assessments. Our dedicated time and genuine concern have proven to be an asset for individual condo associations across the Chicago land area which is what sets us apart from the others.
We consistently work to improve the value of your home and ensure neighborly peace by:
- Streamlining daily operations and re-negotiating/modernizing contracts and everyday expenses
- Providing top notch owner's representation and well managed capital improvements
- Generating accurate accounting records to ensure appropriate filings are current
- Having the necessary knowledge and resources to handle and resolve an issue in an efficient and timely manner
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Frequently Asked Questions
What does a Vendor Network Program Manager do at HOATalent?
As a Vendor Network Program Manager at HOATalent, you will: this foundational role is responsible for designing, launching, and leading a centralized vendor management program, architecting the full vendor ecosystem from sourcing strategy to performance measurement. The manager will serve as the primary bridge between the company and third-party partners, ensuring vendors meet modern standards for quality, security, and accountability across a national portfolio..
Is the Vendor Network Program Manager position at HOATalent remote?
The Vendor Network Program Manager position at HOATalent is based in Chicago, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Vendor Network Program Manager position at HOATalent?
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