About this role
If you are looking to excel and make a difference, take a closer look at us…
Key Responsibilities:
- Handle and coordinate closely with Terminal Vendors to manage timely terminal deployment, retrieval, maintenance, and stock movement (daily task).
- Perform reconciliation on terminal stock with vendors including daily movement, tracking, and monitoring to maintain accurate month end inventory records.
- Verify the accuracy of closing reports and billing files from terminal vendors to ensure correct payouts.
- Review vendor performance, prepare scorecards for management, and coordinate vendor meetings to consolidate insights and escalate key matters.
- Collaborate with IT, Compliance, Risk, and internal support teams to resolve system or operational issues, ensuring minimal disruption to merchant terminals services.
- Identify inactive merchant bases and coordinate terminations with relevant stakeholders to implement cost-saving measures.
- Provide monthly business cost-saving updates to the Finance department.
- Regularly review and update Standard Operating Procedures (SOPs) and the department notice box to reflect any new changes.
- Provide RCSA samples to the Compliance team and support ad-hoc projects as required.
- End-to-end vendor management operational processes, ensuring full adherence to internal policies, SLAs, and regulatory requirements.
- Projects
- Ad Hoc tasks related to merchants business (Support team)
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- The Senior Executive will manage terminal vendors to ensure timely deployment and maintenance of terminals, as well as perform stock reconciliation and verify billing accuracy. Additionally, they will review vendor performance and collaborate with internal teams to resolve operational issues.
Ready to join HLB?
Take the next step in your career journey