About this role
If you are looking to excel and make a difference, take a closer look at us…
Overview
We are looking for an Organisation & Methods talent with a passion for digital transformation. This role oversees the administration of the Bank's knowledge portal, serving as the business lead for the knowledge portal system enhancements and digital solutions. The successful candidate will blend strategic vision with tactical execution, working cross-functionally to improve department processes and drive digital solutions.
The successful candidate will report to the Head of O&M.
Key Responsibilities and Accountabilities
- Overall maintenance of the bank's Knowledge Portal to ensure hosted documentation serves as an accurate and efficient resource.
Establish page layout specifications by analyzing access, information, and security requirements.
Manage content and taxonomy to optimize information retrieval and enable the implementation of digital solutions.
Develop and maintain digital, AI, and automation solutions in collaboration with IT teams and business users.
Update and develop department dashboards to track key metrics and drive continuous improvement based on user feedback.
Evaluate existing policies and SOPs, recommending changes for improvement and ensuring proper documentation.
Provide guidance and coaching to stakeholders and team members.
Assist in preparing user requirements and conducting user testing for knowledge portal systems and automation/AI solutions.
Act as the custodian of the portal web content.
Jobholder Requirements
Education/Qualification
Degree in Business Administration, Economics, Accounting, IT, or Engineering.
Experience/Requirements
At least 5 years of working experience, with a minimum of 2 years in knowledge management systems or management information systems (MIS).
Experience in process improvement, digital transformation, or project management is considered a plus.
Well-versed in MS Office suite and Google Workspace (Google Sites, Docs, Sheets).
Google Apps Script experience is a plus.
Strong interpersonal and communication skills in both verbal and written formats.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- The role involves overseeing the maintenance of the bank's Knowledge Portal and managing content to optimize information retrieval. The successful candidate will also develop digital solutions and assist in user testing for knowledge portal systems.
Ready to join HLB?
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