About this role
If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
- Daily Operations: Ensure accuracy and efficiency in daily booking, payments (to/from Treasury Processing and customers), and daily confirmations.
- Financial Oversight: Monitor proper reconciliation of units, accounts, GL postings, and funds movement within HLB Nominee current accounts.
- Stakeholder Coordination: Provide operational support to Regional Wealth Management teams.
- Independently organize and lead meetings with branches, project teams, fund houses, Global Markets, Treasury Processing to resolve discrepancies or drive initiatives.
- Business Unit Compliance Representative: Act as the central point of contact for all departmental compliance matters. Ensure strict adherence to Compliance procedures, SOP, regulatory guidelines, and the timely submission of reports.
- Audit Readiness: Maintain high integrity in data management and ensure all processes are audit-compliant.
- Digital Leadership & Automation: Proactively identify manual bottlenecks and implement Macro/RPA/AI solutions to automate repetitive tasks.
- Process Optimization: Continuously review operational workflows to increase efficiency through simplification and digital integration.
- Coordinate with IT and vendors on system issues, vetting change requests, and guiding technical testing.
- Evaluate functional specifications and lead User Acceptance Testing (UAT) for new system enhancements.
Education/Qualification
- Degree from a recognized institution with strong mathematical and analytical skills.
- Good command of both verbal and written English
Experience
- Min. 7 years working experience in Operations, preferably 3 years’ experience in supervising a team
- In-depth Wealth product knowledge
Special Skills
- Proficient in Macro (VBA), RPA, AI, programming tools;
- Ability to think logically to coordinate automation projects.
- In-depth knowledge of Wealth products (Unit Trust, Bonds, Structured Products, etc.) and investment compliance.
- High level of proactivity and independence; good organizational skills for meeting management; strong interpersonal skills for stakeholder management.
Certification/Licensing Requirements
- Programming / Macro/ RPA/ AI certification
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- The Manager of Group Operations will ensure accuracy and efficiency in daily operations, including booking and payments, while providing operational support to Wealth Management teams. They will also act as the compliance representative and lead initiatives to optimize processes through automation.
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