About this role
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Overview:
The Manager, Global Payment Centre is responsible to represent the Global Payments Centre department as Digital Banking operations & IBG Unit representative. The primary purpose of the position is to plan, direct and manage all services provided through the Digital Channels and IBG payment platform. Maintain excellence in service quality, assisting business development and enhancement of services.
The successful candidate will report to the Head of Global Payment Centre.
Key Responsibilities and Accountabilities:
Functional (job responsibilities)
Establish service standards in line with Bank standards with stakeholders.
Oversee daily operations of IBG Unit, DBO & RPP team.
Provide solutions and strategy to the operations team and front-line in handling queries.
Maintain rapport and loyalty through superior service and keeping customer complaints at a reasonable minimum.
Achieve established targets in terms of service standards for all customer complaints.
Represent as operations project manager for regulatory and other crucial projects.
Jobholder Requirements
Malaysian citizen.
Education/Qualification
Diploma / Degree in any discipline or experience in payments or branch operations and risk management.
Experience/Requirements
Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II, FATCA, AML, FEAR.
Sound banking knowledge and experience with a minimum of 6 years in Financial Institution or related fields.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- The Manager, Global Payment Centre is responsible for planning, directing, and managing services provided through Digital Channels and the IBG payment platform. They will oversee daily operations, maintain service quality, and represent the operations project manager for regulatory projects.
Ready to join HLB?
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