About this role
If you are looking to excel and make a difference, take a closer look at us…
Overview:
As a Senior IT Java Application Support Executive, you will be the backbone of our application stability, serving as a critical bridge between complex technical infrastructure and end-user needs. This role is designed for a technically proficient Java expert who thrives in high-pressure environments and is passionate about continual service improvement.
You will be responsible for the end-to-end lifecycle of application support—from performing deep-dive technical triage on web and mobile platforms to managing vendor relations and automating manual processes. Beyond day-to-day troubleshooting, you will act as a Knowledge Leader, building a comprehensive "Client Academy" of training materials and ensuring our internal knowledge base is robust enough to facilitate first-time resolutions.
This is a high-impact position requiring a blend of technical mastery in Java/JBoss, operational discipline in MySQL/Oracle environments, and the flexibility to support mission-critical systems in a 24/7 on-call rotation.
Responsibilities:
Advanced Troubleshooting & Triage: Manage the full lifecycle of application tickets, providing deep technical analysis for Web, Android, and iOS platforms while ensuring seamless routing to Level 2/3 teams or external vendors.
Knowledge Management & Training: Own the creation and maintenance of domain-specific documentation and a "Client Academy" to empower both the first-line support teams and end-users.
Service Excellence: Drive "Continual Service Improvement" (CSI) by identifying automation candidates and providing data-driven insights through monthly operations summary reports.
Infrastructure & Audit Support: Coordinate project enhancements, participate in tech/infra refreshes, and support annual business audits through corrective action and compliance reporting.
Stakeholder Engagement: Collaborate closely with third-party vendors and internal business units to educate users and ensure a "closed-loop" communication style for all assigned tasks.
Skills & Experience We Are Looking For:
Bachelor's Degree, Post Graduate Diploma, Professional Degree, Others or equivalent, in any relevant fields.
At least 5 year(s) of working experience in Web and Mobile Application is required for this position.
Preferably Senior Executives specializing in Web and Mobile application Support or equivalent.
Proficient in Java programming language IS A MUST.
Knowledge on MySQL database and Oracle database will be an added advantage
Experience on JBoss application server, Redhat and AIX operating system.
Experience in Android and IOS Mobile application support.
This role requires a willingness to work flexible hours, including evenings, nights, weekends, and holidays, and be on-call 24/7 as part of a rotation or escalation path to ensure continuous support for critical business applications.
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- The role involves managing the full lifecycle of application support tickets and providing deep technical analysis for various platforms. Additionally, the candidate will create and maintain documentation and training materials to enhance service excellence.
Ready to join HLB?
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