About this role
If you are looking to excel and make a difference, take a closer look at us…
Overview
This is a target-driven, client-facing role responsible for the acquisition and retention of customers for Personal Loan products within the Personal Financial Services (PFS) branch network. The Executive will actively engage in various sales activities to generate leads, propose credit applications diligently, and deliver excellent customer service while strictly adhering to all regulatory and internal compliance standards.
Job Responsibilities
1. Sales and Business Development
Solicit leads via referrals, cold calls, marketing visits, telemarketing, launches, road shows, and any other sales activities to consistently achieve sales targets.
To actively cross-sell other Banking and Financial products to customers.
Assess, evaluate, and propose credit applications diligently and accurately.
Build rapport and strong relationships with chosen customers to establish loyalty, encourage repeated sales, and increase product holding.
2. Service and Compliance
Provide excellent customer service and uphold professionalism to reflect the Bank’s image at all times.
Comply strictly with all statutory requirements and sales compliance regulations in relation to the Financial Services Act (FSA), Know Your Customer (KYC), Anti-Money Laundering Act (AMLA), and all relevant internal policies and procedures.
Participate in strong teamwork and maintain a positive working relationship with colleagues at all times.
3. Continuous Improvement
Seek continuous improvement in the following areas to enhance job skills and competencies:
Product knowledge
Selling skills
Market intelligence
Competitor's check
Experience/Requirements
Citizenship: Must be a Malaysian citizen.
Experience & Education:
Fresh graduates are welcome to apply.
Candidates without a Sijil Pelajaran Malaysia (SPM) qualification but who possess at least two (2) years of relevant sales experience are welcome to apply.
Skills:
Highly motivated and target-driven individual.
Strong interpersonal and communication skills for building customer rapport.
An understanding of the sales compliance and regulatory environment is beneficial.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- The Executive is responsible for acquiring and retaining customers for Personal Loan products through various sales activities. This includes generating leads, proposing credit applications, and delivering excellent customer service while adhering to compliance standards.
Ready to join HLB?
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