About this role
If you are looking to excel and make a difference, take a closer look at us…
An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their strategic planning, business development and stakeholder management (employee, customer, community) skills as a Branch Manager!
Your New Role In your new role as Branch Manager, you will
1. Drive Impact and Influence through Networking and Strategic Planning
- You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
- Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
2. Share Your Passion to Lead, Develop Yourself and Others
- You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
- You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
3. Cultivate A Laser Focus on Results and Customers
- You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management
4. Deliver Good Business Etiquette and Image to customers and the community
- Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
- Possess sound and up-to-date Product Knowledge of all consumer products.
What You’ll Need To Succeed
- With minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship role
- Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards.
- Good interpersonal and communication, organisational and planning skills.
- Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Other facts
About HLB
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services.
What you'll do
- As a Branch Manager, you will drive impact through networking and strategic planning while leading and developing your team. You will also focus on customer satisfaction and ensure compliance with banking operations.
Ready to join HLB?
Take the next step in your career journey