Summary
Location
Hong Kong Island
Type
full-time
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About this role
Responsibilities:
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Provide first-line support for IT systems, applications, and hardware.
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Troubleshoot and resolve technical issues related to software, hardware, and network systems.
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Monitor system performance and conduct regular maintenance to ensure optimal functionality.
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Assist in the installation, configuration, and upgrading of software and hardware.
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Maintain documentation of system configurations, procedures, and troubleshooting steps.
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Collaborate with IT teams to implement system updates and enhancements.
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Train and support end-users in the effective use of software applications and systems.
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Respond to user inquiries and provide timely solutions to technical problems.
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Ensure data integrity and security by implementing appropriate backup and recovery procedures.
Requirement:
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Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
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Proven 3 years’ experience in a system support or technical support role.
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Strong knowledge of operating systems (Windows, Linux, macOS) and software applications.
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Knowledge of Backup Tools (Avamar, Veaam), Windows Servers, Redhat Linux 7.x 8.x, VMware
Knowledge of SolarWinds, MS MDE, Symantec Altiris, VMWare
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Strong communication and interpersonal skills
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Candidates with less experience will also be considered
Other facts
About hktservice
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
What you'll do
- The Service Engineer will provide first-line support for IT systems, troubleshoot technical issues, and monitor system performance. They will also assist in installations and upgrades while maintaining documentation and training end-users.
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