The Job

1. Incident Escalation and Event Management

• Monitor the entire network infrastructure and devices.
• Provide first-tier and, where qualified, second-tier incident response, including event logging, ticket management, and situation assessment.
• Targeted notification (internal stakeholders and impacted end users).
• Ensure real-time status updates and formal ticket closure upon restoration.
• Adhere to escalation procedures in line with documented SOPs for both functional and hierarchical escalation, including timely engagement of internal teams where required.

2. Health Checks and Preventive Maintenance

• Conduct periodic and on-demand health inspections of network devices and services.
• Document all health check findings with actionable recommendations.
• Implement preventive maintenance in accordance with manufacturer and internal SOP guidelines, including hardware and software refresh tactics.

3. SOP Development and Optimization

• Drafting, revising, and optimizing SOPs for all network operations and deployment activities, ensuring alignment with current L3/L4 architectures, new equipment introductions, and process improvements.
• Ensuring all SOPs are accessible, version-controlled, and regularly trained upon.

4. Vulnerability Management

• Continuously monitor vulnerabilities using both automated tools and manual assessments.
• Analyze and prioritize vulnerabilities according to risk to network assets.
• Support remediation activities, coordinating patching and configuration changes as appropriate and provide status reports.
• Real-time metrics on network devices’ vulnerabilities and resolutions.

5. Capacity Management and Performance Monitoring

• Monitor usage patterns/trends and capacity consumption on core network assets.
• Implement threshold alerts and capacity-based incident escalation.
• Generate and present performance and utilization metrics, including upgrade/downgrade recommendations.
• Regularly updated capacity usage/trending reports.

6. Deployment, Implementation, and Onboarding

• Execute network deployments per implementation plans, including device configuration, integration, rollout, and acceptance testing.
• Handle documentation, change tickets, and knowledge transfer for each deployment.
• Adhere to the change management process and procedures
• Accountable for all network deployments, including but not limited to network services requests, firewall service requests, and DDI provisioning in a mission critical environment
• Work closely with application, infrastructure, and cybersecurity teams to support cross-functional initiatives

7. Reporting and Documentation

• Maintain detailed logs of all activities, changes, incidents, and remediation undertaken.
• Produce weekly and monthly summary reports, with trend analysis, incident root cause summaries, and recommended continuous improvement measures.

The Person

• University degree in IT, Computer Sciences, Engineering or related disciplines.
• Minimum 5 years of experience in network implementation and operational support. Experience in the banking or financial industry is an advantage.
• Strong hands-on experience in deploying network services and troubleshooting large-scale network infrastructure.
• In-depth knowledge of network technologies, including but not limited to routing & switching, SDN, multicast, Wi-Fi, DDI and network security.
• Professional certifications, such as CCIE or CCNP or HCIE or vendor-specific security certifications, are an advantage.
• Familiar with network management systems is preferred.
• Experience in scripting for network automation is an advantage
• Exposure to risk management, and audit process from a networking perspective is an advantage.
• Strong analytical, problem-solving, communications, and interpersonal skills. Able to work independently and collaborate across all levels.
• Proficiency in Cantonese and English is required; Mandarin is an advantage.