Summary
Location
Hong Kong Island
Type
full-time
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About this role
Responsibilities
- Provide counter services to walk-in and pre-booked customers at the service centre
- Handle and resolve MPF / eMPF enquiries and complaints effectively
- Assist customers in registering and managing their eMPF accounts using tablets or self-service kiosks
- Deliver customer services in accordance with company policies and regulatory requirements
- Manage customer flow and ensure smooth daily operations of the service centre
Requirements
- Form 5 or above with frontline customer service or counter service experience preferred
- Minimum 1 year of customer service or frontline experience
- Good communication skills with patience, attention to detail and strong team spirit
- Familiar with mobile applications, websites and online application processes
- Able to use computer systems to check and verify information
- Fluency in English or Mandarin is an advantage
Fresh Graduate will also be considered
Other facts
About hktservice
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
What you'll do
- The eMPF Centre Executive is responsible for providing counter services to customers and resolving MPF/eMPF enquiries and complaints. They assist customers with account registration and ensure smooth daily operations at the service centre.
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