Summary
Location
Hong Kong Island
Type
full-time
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About this role
Responsibilities /主要職責：
- Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
- 提供優質客戶服務包括透過電話、即時通訊(live chat)及或電郵解答顧客預約查詢及處理投訴
- Offer immediate assistances towards complaints
- 及時處理投訴電話及個案
Be One of Us /成為我們的一份子：
- HKCEE/HKDSE or above, or equivalent
- HKCEE/HKDSE或以上學歷 (或同等學歷)
- Fresh Graduates are also welcome
- 歡迎應屆畢業生申請
- Candidates with 1-year or above CS experience / experience in Aviation, Hospitality and/or Tourism industry is highly preferred
- 具備一年以上客戶服務相關經驗 / 航空、酒店及或旅遊業經驗優先
- Good command of spoken and written Cantonese, English and Mandarin
- 流利粵語, 良好英語及普通話
Working Hours & Location /工作時間及地點：
- Monday to Sunday (5-day work week, 8.5 working hours per day)
- 星期一至日輪班 (5天工作，每天8.5小時)
- Sheung Wan (Nearby MTR station)
- 上環 (地鐵站步行5分鐘)
We offer to full-time staff / 全職福利：
- 14 days' paid annual leave 14天年假
- Join-in Bonus 新人獎金
- Staff Referral Bonus介紹人獎金
- Structured training programme專業培訓
- Comprehensive medical coverage, including clinical and hospitalization全面醫療保障計劃包括門診及住院保障
- PCCW Group Staff Discount 員工優惠
➤ Interested parties please click "Apply Now" / WhatsApp 90201638
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與招聘有關的用途。在使用求職者所提供的個人資料時，僱主會嚴格遵守其個人資料政策的規定，並在收到有關要求時，會隨即提供一份有關政策的複本。
Other facts
About hktservice
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
What you'll do
- The Customer Services Executive will handle customer inquiries and complaints through various channels including calls, live chat, and email. They are expected to provide immediate assistance for complaints and ensure a high level of customer service.
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