Summary
Location
Hong Kong Island
Type
full-time
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About this role
主要職責:
- 通過多種渠道(電話、電子郵件、實時聊天）以及時的方式解答一般查詢和投訴，提升客戶的整體滿意度
- 為電子平台及手機APP用戶提供協助及指導
- 遵守所有監控和服務規定，確保熱線運作順暢
職位要求:
- 中五或以上程度
- 歡迎應屆畢業生申請
- 良好的粵語、基本英語和普通話
- 懂得中英文輸入法
工作地點：荃灣
工作時間:
- 星期一至五 09:00 - 19:00 (每日8-8.5小時一更)
- 星期六 09:00 - 13:00 (長短週)
全職同事可享以下福利待遇 :
- 14天有薪年假
- 生日假
- 員工介紹獎金
- 完善在職培訓
- 免費醫療福利包括門診及住院保障
- 電訊及其他産品員工折扣優惠
Other facts
About hktservice
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
What you'll do
- The Customer Service Executive will respond to general inquiries and complaints through various channels to enhance overall customer satisfaction. They will assist and guide users of electronic platforms and mobile apps while ensuring compliance with monitoring and service regulations.
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