About this role
Location:
Crystal Springs, Mississippi, United States of AmericaJob ID:
R0116744Date Posted:
2026-01-21Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Project/Program ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
Join a global technology leader that’s shaping the future of energy. As a Warranty Project Lead at Hitachi Energy, you’ll guide the full lifecycle of our warranty programs—driving excellence, advancing customer satisfaction, and elevating product performance across a diverse portfolio.
This role gives you the chance to collaborate across engineering, manufacturing, quality, supply chain, and customer-facing teams while influencing decisions that directly improve product reliability and the customer experience. You’ll analyze warranty insights, drive corrective actions, and champion process improvements that strengthen our commitment to quality.
If you thrive on problem‑solving, leading initiatives, and making a measurable impact, this role offers a platform to shape strategy, innovate processes, and work on high‑visibility projects. You’ll be empowered with autonomy, supported by global expertise, and connected to a purpose-driven mission—advancing a more sustainable, reliable, and efficient energy future.
How you’ll make an impact
Lead end‑to‑end warranty project planning and execution.
Coordinate cross-functional teams to enhance warranty policies and processes.
Analyze claims data to identify trends and improvement opportunities.
Partner with engineering and quality teams to address root causes.
Oversee relationships with service providers and suppliers.
Deliver training to internal teams and external partners.
Produce reporting and insights for senior leadership.
Drive continuous improvement to elevate customer experience.
Your Background
Bachelor’s degree in Engineering, Business, Project Management, or related field.
5–7 years of project management experience; 3+ in warranty, quality, or service operations.
Strong analytical capabilities and experience with data‑driven decisions.
Skilled communicator with the ability to collaborate across levels and functions.
Proficient in SAP, Ariba, and Microsoft Office tools.
Knowledge of warranty practices, standards, and regulatory requirements.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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Other facts
About Hitachi
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future with innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. With an unparalleled installed base in over 140 countries, we co-create and build long-term partnerships across the utility, industry, transportation, data centers, and infrastructure sectors. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD.
What you'll do
- Lead the end-to-end warranty project planning and execution while coordinating cross-functional teams to enhance warranty policies and processes. Analyze claims data to identify trends and improvement opportunities, and drive continuous improvement to elevate customer experience.
Ready to join Hitachi?
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