About this role
Location:
Dammam, Eastern Region, Saudi ArabiaJob ID:
R0114308Date Posted:
2025-12-08Company Name:
HITACHI ENERGY LTDProfession (Job Category):
Quality ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.
How you’ll make an impact
Strong GIS product knowledge and HV Sub-station protection and Operations.
Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
Responsible for maintaining customer satisfaction ratings and conducting customer audits.
Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Bachelor’s degree in engineering preferably Electrical or Mechanical.
12-15 Years’ experience.
Experienced Installation & Commissioning supervisors, High voltage service engineers in Saudi Arabia and other countries.
Dealing with quality escalations and collaborating with cross functions.
Driving Change and diligence.
Influencing Continuous Improvement and decision making and time Management.
Proficiency in both spoken & written English language is required.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Other facts
About Hitachi
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future with innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. With an unparalleled installed base in over 140 countries, we co-create and build long-term partnerships across the utility, industry, transportation, data centers, and infrastructure sectors. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD.
What you'll do
- Manage internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conduct systematic root cause analysis and develop corrective and preventive action plans to solve issues and prevent recurrence.
Ready to join Hitachi?
Take the next step in your career journey