HS
Senior Service Designer Contractor
contract•London
About this role
Company Description
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses.
Job Description
We are building a talent pool of experienced service design contractors to support increasing demand across a range of digital transformation initiatives.
Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients, supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on project-by-project basis.
Contract Type: Independent contractor - outside IR35
This role does not include formal line management or responsibility for internal capability development.
Key responsibilities:
The Senior Service Designer contractor will be accountable for delivering agreed service design outcomes within the scope of each project, which may include:
Providing independent service design expertise within multidisciplinary delivery teams
Planning and delivering service design activities aligned to project goals, delivery milestones, and decision needs
Designing and mapping end-to-end services across people, processes, technology, and policy
Applying research, data, and evidence to understand user needs, frame problems, and validate service design decisions
Facilitating workshops and design sessions that support alignment, decision-making, and delivery momentum
Clearly communicating service concepts, trade-offs, and design rationale to technical and non-technical stakeholders
Working alongside delivery teams while retaining responsibility for own outputs and deliverables
Qualifications
The successful contractor will demonstrate:
Strong experience delivering service design on complex digital or organisational change programmes
Proven ability to design and improve end-to-end services in environments with multiple stakeholders, constraints, and dependencies
Experience working across Discovery, Alpha, Beta, and Live phases in agile delivery contexts
Practical experience involving a wide range of users and stakeholders in service design activities
Strong use of research, data, and evidence to inform service design decisions and test concepts
Experience facilitating focused, outcome-driven workshops that help teams move from ambiguity to clarity
Strong experience applying the GDS Service Standard within delivery teams
Confidence working closely with designers, engineers, product managers, and senior business stakeholders
Additional Information
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at Privacy policy (hitachi-solutions.co.uk)
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
What you'll do
- The Senior Service Designer contractor will be responsible for delivering service design outcomes within project scopes, including planning and executing service design activities. They will work within multidisciplinary teams to ensure alignment and effective delivery.
About Hitachi Solutions
Our team of world-class professionals across the globe work together to innovate and enable sustainable business transformation.
What exactly does that mean?
Working across the private and public sectors, we offer various business-tailored services and solutions to seamlessly guide organisations through their transformation journey. From finance transformation, to maximising the latest Low Code developments or preparing for next generation AI and modern data-based transformation; we have the expertise to take your organisation to the next level.
We also support organisations in planning and prioritising their transformation journey through our Advisory teams and support those who have already made investments on their journey with Change Management and Microsoft Dynamics 365 Application Support.
How do we do it?
We’re able to utilise the deep understanding of the latest Business Applications and cutting-edge Cloud technologies, through a team of talented consultants to fully leverage the potential of the organisations we work with.
Our Global footprint and local expertise across Europe ensure our customers have access to the highest quality support, potential funding programmes and future roadmap insight.
A rich history of innovation
Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organisations in the world. We are fortunate to be a part of this extraordinary network of innovators where we have instant access to the experience and insight of over 850 companies worldwide.
We’re proud to embrace the core values of our Japanese parent company, Hitachi Ltd. In practice, that means that we work as a single team with our customers – providing leadership to driving business transformation and social innovation forward, but ultimately weaving collaboration and partnership into everything we do, while always putting the ambitions of our customers first.
Ready to join Hitachi Solutions?
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Frequently Asked Questions
What does a Senior Service Designer Contractor do at Hitachi Solutions?
As a Senior Service Designer Contractor at Hitachi Solutions, you will: the Senior Service Designer contractor will be responsible for delivering service design outcomes within project scopes, including planning and executing service design activities. They will work within multidisciplinary teams to ensure alignment and effective delivery..
Is the Senior Service Designer Contractor position at Hitachi Solutions remote?
The Senior Service Designer Contractor position at Hitachi Solutions is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Service Designer Contractor position at Hitachi Solutions?
You can apply for the Senior Service Designer Contractor position at Hitachi Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.