HS
Lead User Researcher Contractor
contract•London
About this role
Company Description
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses.
Job Description
We are building a talent pool of experienced user research contractors to support increasing demand across a range of digital transformation initiatives.
Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients, supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on project-by-project basis.
Contract Type: Independent contractor - outside IR35
This role does not include formal line management or responsibility for internal capability development.
Key responsibilities
The Lead User Researcher contractor will be accountable for delivering agreed user research outcomes within scope of each project, which may include:
Providing day-to-day research leadership within delivery teams
Coaching and supporting other researchers working on the same programme as part of delivery activities
Leading the definition and execution of user research activities aligned to relevant project phase objectives
Shaping research strategy and plans in response to project constraints, risks and decision needs
Selecting and applying appropriate qualitative and quantitative research methods to inform service and solution direction
Coordinating research activities across multidisciplinary delivery teams and partner organisations
Synthesising insights into clear, actionable findings that inform design, product, policy and technical decisions
Presenting research findings to senior stakeholders to support evidence-based decision making
Ensuring research activities meet accessibility, inclusion, and ethical standards
Qualifications
The successful contractor will demonstrate:
Extensive experience leading user research on complex digital programmes, ideally within public sector or large enterprise environments.
Strong judgement in planning and executing user research activities to support decision-making across Discovery, Alpha, Beta and Live phases.
Practical expertise in selecting and applying a range of qualitative and quantitative research methods to inform service, product and solution design.
Experience providing research leadership within multidisciplinary delivery teams, including coordinating the work of other researchers on the same programme (no formal line management responsibilities)
Proven ability to translate research findings into actionable insights that influence decisions.
Strong experience working to the GDS Service Standard.
Demonstrated commitment to inclusive research practices, including recruiting diverse participants and advocating accessibility best practice.
Ability to build effective working relationships with stakeholders and clearly articulate the value of user research in complex delivery contexts.
A solid understanding of how modern digital services are built, and experience working closely with designers, engineers, product managers and delivery roles.
Additional Information
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at Privacy policy (hitachi-solutions.co.uk)
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
What you'll do
- The Lead User Researcher contractor will be responsible for delivering user research outcomes and providing day-to-day research leadership within delivery teams. They will also coach other researchers and shape research strategies aligned with project objectives.
About Hitachi Solutions
Our team of world-class professionals across the globe work together to innovate and enable sustainable business transformation.
What exactly does that mean?
Working across the private and public sectors, we offer various business-tailored services and solutions to seamlessly guide organisations through their transformation journey. From finance transformation, to maximising the latest Low Code developments or preparing for next generation AI and modern data-based transformation; we have the expertise to take your organisation to the next level.
We also support organisations in planning and prioritising their transformation journey through our Advisory teams and support those who have already made investments on their journey with Change Management and Microsoft Dynamics 365 Application Support.
How do we do it?
We’re able to utilise the deep understanding of the latest Business Applications and cutting-edge Cloud technologies, through a team of talented consultants to fully leverage the potential of the organisations we work with.
Our Global footprint and local expertise across Europe ensure our customers have access to the highest quality support, potential funding programmes and future roadmap insight.
A rich history of innovation
Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organisations in the world. We are fortunate to be a part of this extraordinary network of innovators where we have instant access to the experience and insight of over 850 companies worldwide.
We’re proud to embrace the core values of our Japanese parent company, Hitachi Ltd. In practice, that means that we work as a single team with our customers – providing leadership to driving business transformation and social innovation forward, but ultimately weaving collaboration and partnership into everything we do, while always putting the ambitions of our customers first.
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Frequently Asked Questions
What does a Lead User Researcher Contractor do at Hitachi Solutions?
As a Lead User Researcher Contractor at Hitachi Solutions, you will: the Lead User Researcher contractor will be responsible for delivering user research outcomes and providing day-to-day research leadership within delivery teams. They will also coach other researchers and shape research strategies aligned with project objectives..
Is the Lead User Researcher Contractor position at Hitachi Solutions remote?
The Lead User Researcher Contractor position at Hitachi Solutions is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Lead User Researcher Contractor position at Hitachi Solutions?
You can apply for the Lead User Researcher Contractor position at Hitachi Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.