About this role
Job Type: Full-time, long-term contractor
Workplace: Remote
Schedule: Full-time, aligned with U.S. business hours (Pacific Time Zone)
Compensation: $1,000 - $1,300 USD
Join a growing medical practice as an AR Collections & Billing Support specialist, handling patient-facing collections calls and billing overflow during Pacific Time office hours. Work directly with our in-house billing team in a hybrid staffing model, providing exceptional customer service to patients regarding account balances. This role requires cultural sensitivity, professionalism, and the ability to maintain our practice's reputation through every patient interaction. You'll support billing operations during peak periods and growth phases while working under direct client oversight. Perfect for someone seeking long-term growth with a practice that values transparency and hotel-style service standards.
A forward-thinking medical practice committed to exceptional patient care and service excellence, seeking dedicated professionals to support our growing operations.
We're seeking a professional with strong customer service skills and a calm, culturally sensitive demeanor for handling sensitive patient interactions. The ideal candidate is reliable, accountable, and long-term oriented, comfortable with transparency and direct communication. You should be adaptable to scaling workloads and thrive under direct client oversight in a collaborative, non-call-center environment.
• Conduct patient-facing AR collections calls during Pacific Time office hours with professionalism and cultural sensitivity
• Communicate clearly and effectively with patients regarding account balances while maintaining brand reputation
• Support billing operations during peak periods and growth phases to ensure seamless workflow
• Collaborate closely with in-house billing team under a hybrid staffing model
• Maintain quality service standards and cultural sensitivity in all patient interactions
- Hands-on experience with medical billing and accounts receivable workflows in a U.S. healthcare environment.
- Ability to review, analyze, and prioritize accounts receivable aging reports (30/60/90+ days).
- Proven experience documenting call outcomes, payment plans, and follow-ups directly within billing management systems.
- Proficiency in processing Explanation of Benefits (EOBs), patient statements, and payment posting workflows.
- Patient-facing collections experience, with demonstrated ability to manage sensitive financial conversations professionally.
- Fluent bilingual communication skills in English and Spanish (written and verbal).
- Availability to work full-time during Pacific Time business hours.
- Some college coursework preferred, ideally in business, healthcare administration, or a related field.
- Strong professional English communication skills for patient interaction scenarios.
- Understanding of and adherence to cultural sensitivity standards in patient financial communications.
• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)
• On-time, in-currency pay
Other facts
About HireHawk
At HireHawk, we make a promise to our customers – a promise to not only meet, but consistently exceed, expectations.
Our energetic, committed team has a depth and diversity of experience, with competence in fields as varied as the humanities, engineering, marketing and business management. Team HireHawk is represented equally by both sexes, and works with a well-rounded perspective.
HireHawk’s wide service network is another advantage. We are able to delight customers everywhere in the country.
What you'll do
- The role involves conducting patient-facing AR collections calls and supporting billing operations during peak periods. The specialist will collaborate closely with the in-house billing team to ensure exceptional customer service.
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