HG
Front Office Team Member Full Time - Must have Open Availability
full-time•Columbia
About this role
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Physician responsibilities include Exert physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; Endure various physical movements throughout the work areas; Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
What you'll do
- The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering phone calls, and handling special requests. They must maintain positive guest relations and resolve any challenges to ensure guest satisfaction.
About Hilton Garden Inn/Home2 Suites Columbia Downtown
Home2 Suites by Hilton, one of the fastest-growing brands in Hilton’s history, is a mid-tier, all-suite, award-winning extended-stay hotel concept designed to offer stylish accommodations with flexible guest room configurations and inspired amenities for the cost-conscious guest. With a commitment to environmentally friendly products and hotel operations, Home2 Suites by Hilton offers complimentary breakfast selections; innovative and customizable guest room designs; laundry and fitness areas; complimentary WiFi; multiple outdoor spaces; 24-hour business centers; expansive community spaces; and pet-friendly environments.
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Frequently Asked Questions
What does a Front Office Team Member Full Time - Must have Open Availability do at Hilton Garden Inn/Home2 Suites Columbia Downtown?
As a Front Office Team Member Full Time - Must have Open Availability at Hilton Garden Inn/Home2 Suites Columbia Downtown, you will: the Front Desk Agent is responsible for assisting guests with check-in and check-out, answering phone calls, and handling special requests. They must maintain positive guest relations and resolve any challenges to ensure guest satisfaction..
Is the Front Office Team Member Full Time - Must have Open Availability position at Hilton Garden Inn/Home2 Suites Columbia Downtown remote?
The Front Office Team Member Full Time - Must have Open Availability position at Hilton Garden Inn/Home2 Suites Columbia Downtown is based in Columbia, South Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Office Team Member Full Time - Must have Open Availability position at Hilton Garden Inn/Home2 Suites Columbia Downtown?
You can apply for the Front Office Team Member Full Time - Must have Open Availability position at Hilton Garden Inn/Home2 Suites Columbia Downtowndirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.