HG
Personal Lines Account Technician - Early Career Development Program
full-time•Cranston
About this role
The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. This position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands-on, supervised work.
The Associate will complete licensing coursework, gain exposure to Property & Casualty operations, and work closely with experienced team members to develop the skills necessary to transition into a client-facing or support role upon program completion.
Program Overview:
During the program, responsibilities may include, but are not limited to:
- Participate in a two-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development
- Complete licensing coursework and on-line Insurance 101 curriculum within defined timelines
- Collaborate with internal teams to support projects and workflow execution
- Participate in carrier presentations and training sessions to understand carrier relationships and insurance products
- Attend cohort meetings, leadership sessions, and ongoing training throughout the program
- Meet defined milestones for licensing, coursework completion, and performance expectations
- Learn and support Personal Lines workflows under supervision, including policy processing and service tasks
- Generate Auto ID cards, binders, and evidences of insurance as directed
- Assist with processing and monitoring direct bill endorsements
- Follow up on inspection reports and premium audits as assigned
- Monitor cancellation activity related to non-pay or premium finance companies and properly file documentation
- Assist insureds with billing questions or payment inquiries when appropriate
- Review downloaded policies for accuracy and completeness
- Generate renewal letters and other form correspondence as requested
- E-file and attach scanned documents, policies, endorsements, and reports in the agency document management system (e.g., ImageRight)
- Assist team members with workflow backlogs and task lists as needed
- Shadow account managers and service team members to learn best practices in client service
Qualifications:
To perform this role successfully, an individual must demonstrate:
- Obtained Bachelor's degree or in progress
- Strong interest in insurance, business operations, sales, or client service
- Ability to learn and adapt quickly in a fast-paced, professional environment
- Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications
- Ability to learn new systems and technology efficiently
- Strong organizational skills with attention to detail
- Ability to follow established procedures and meet deadlines
- Professional written and verbal communication skills
- Willingness to accept feedback and actively pursue development opportunities
- Ability to work independently and as part of a team
What you'll do
- The Associate will participate in a structured training program, gaining foundational knowledge in insurance operations and client service. Responsibilities include completing licensing coursework, collaborating with internal teams, and supporting Personal Lines workflows under supervision.
About Hilb Group
Partners Together - Endless Possibilities
Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity and growth drive our actions to benefit every client.
Managing Risk
Your risk profile doesn’t matter – Hilb paints a very wide portrait. We have more than 30 industry specialties, which gives our clients and brokers a unique advantage. We form enduring partnerships to get the best results every time, and work with the top insurers to provide a huge range of high-quality choices, matched exactly to your needs.
About Hilb Group
Founded in 2009, Hilb Group is a Top 25 middle market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, and retirement services to business and individuals throughout the nation.
Ready to join Hilb Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Personal Lines Account Technician - Early Career Development Program do at Hilb Group?
As a Personal Lines Account Technician - Early Career Development Program at Hilb Group, you will: the Associate will participate in a structured training program, gaining foundational knowledge in insurance operations and client service. Responsibilities include completing licensing coursework, collaborating with internal teams, and supporting Personal Lines workflows under supervision..
Is the Personal Lines Account Technician - Early Career Development Program position at Hilb Group remote?
The Personal Lines Account Technician - Early Career Development Program position at Hilb Group is based in Cranston, Rhode Island, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Personal Lines Account Technician - Early Career Development Program position at Hilb Group?
You can apply for the Personal Lines Account Technician - Early Career Development Program position at Hilb Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.