HG
Commercial Lines Account Technician - Early Career Development Program
full-time•Cranston
About this role
The Early Career Development Program Associate participates in a six-month structured training and development program designed to prepare early-career professionals for long-term roles within the organization. This position provides foundational training in insurance operations, systems, workflows, and client service while supporting multiple departments through hands-on, supervised work.
The Associate will complete licensing coursework, gain exposure to Property & Casualty operations, and work closely with experienced team members to develop the skills necessary to transition into a client-facing or support role upon program completion.
Program Overview:
During the program, responsibilities may include, but are not limited to:
- Participate in a two-week immersive onboarding program covering insurance fundamentals, systems training, workflows, and professional development
- Complete licensing coursework and on-line Insurance 101 curriculum within defined timelines
- Learn and utilize agency management systems and Microsoft Office tools to support daily operations
- Assist service teams with administrative and account support tasks under supervision
- Support data entry, document management, and file maintenance in agency management systems
- Shadow producers, account managers, and service team members to learn best practices in client service and sales
- Assist with policy processing, endorsements, certificates, and other service-related activities as appropriate
- Collaborate with internal teams to support projects and workflow execution
- Participate in carrier presentations and training sessions to understand carrier relationships and insurance products
- Attend cohort meetings, leadership sessions, and ongoing training throughout the program
- Meet defined milestones for licensing, coursework completion, and performance expectations
Qualifications:
To perform this role successfully, an individual must demonstrate:
- Obtained Bachelor's degree
- Strong interest in insurance, business operations, sales, or client service
- Ability to learn and adapt quickly in a fast-paced, professional environment
- Working knowledge of Microsoft Word, Excel, Outlook, and other Office applications
- Ability to learn new systems and technology efficiently
- Strong organizational skills with attention to detail
- Ability to follow established procedures and meet deadlines
- Professional written and verbal communication skills
- Willingness to accept feedback and actively pursue development opportunities
- Ability to work independently and as part of a team
What you'll do
- The Associate will participate in a structured training program, gaining foundational knowledge in insurance operations and client service. Responsibilities include assisting service teams, completing licensing coursework, and collaborating with internal teams.
About Hilb Group
Partners Together - Endless Possibilities
Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity and growth drive our actions to benefit every client.
Managing Risk
Your risk profile doesn’t matter – Hilb paints a very wide portrait. We have more than 30 industry specialties, which gives our clients and brokers a unique advantage. We form enduring partnerships to get the best results every time, and work with the top insurers to provide a huge range of high-quality choices, matched exactly to your needs.
About Hilb Group
Founded in 2009, Hilb Group is a Top 25 middle market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, and retirement services to business and individuals throughout the nation.
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Frequently Asked Questions
What does a Commercial Lines Account Technician - Early Career Development Program do at Hilb Group?
As a Commercial Lines Account Technician - Early Career Development Program at Hilb Group, you will: the Associate will participate in a structured training program, gaining foundational knowledge in insurance operations and client service. Responsibilities include assisting service teams, completing licensing coursework, and collaborating with internal teams..
Is the Commercial Lines Account Technician - Early Career Development Program position at Hilb Group remote?
The Commercial Lines Account Technician - Early Career Development Program position at Hilb Group is based in Cranston, Rhode Island, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Commercial Lines Account Technician - Early Career Development Program position at Hilb Group?
You can apply for the Commercial Lines Account Technician - Early Career Development Program position at Hilb Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.